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DTSTART;TZID=America/Chicago:20240814T140000
DTEND;TZID=America/Chicago:20240814T153000
DTSTAMP:20260429T064012
CREATED:20231120T181505Z
LAST-MODIFIED:20231120T181507Z
UID:10000111-1723644000-1723649400@planfl.org
SUMMARY:How Do We SERVE Our Customers? with Linda Bruno
DESCRIPTION:There are thousands\, maybe hundreds of thousands (!) of books\, articles\, workshops\, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world. \n\n\n\nAnd yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming. \n\n\n\nPicture this: what would happen if your technology disappeared for a day or two or five? \n\n\n\nWhat would still draw your customers to your library? \n\n\n\nIn this webinar\, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture. We need to make sure we are pleasing our customers – which makes us all happy! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240814bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
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DTSTART;TZID=America/Chicago:20240828T140000
DTEND;TZID=America/Chicago:20240828T150000
DTSTAMP:20260429T064012
CREATED:20231120T181754Z
LAST-MODIFIED:20231120T181756Z
UID:10000112-1724853600-1724857200@planfl.org
SUMMARY:Finding Your Focus in a World of Distractions with Linda Bruno
DESCRIPTION:If I asked you to list as many of your distractions as possible in 60 seconds\, how many could you list? But then\, my request is a distraction\, isn’t it?? And now – poof! You’ve lost your focus! \n\n\n\nPart of the issue with finding – and keeping – our focus is that sometimes we aren’t even aware we lost it! From multi-tasking to meetings to media (social and otherwise!)\, to my own tendencies\, every hour of the day seems to hold a multitude of opportunities to lose our focus. \n\n\n\nI recently read that it takes an average of 23 minutes and 15 seconds to regain full focus after a distraction at work. That seems a bit of a stretch – until you consider the key words “full focus.” We are so accustomed to partial focus\, we may even deny that our focus is elsewhere. \n\n\n\nIn this webinar\, we are going to heighten our awareness of distractions so that we can manage those distractions\, set boundaries when necessary and appropriate\, and calm the chaos that a loss of focus can create. Join us – and be ready to focus 😊! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240828bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260121T140000
DTEND;TZID=America/Chicago:20260121T150000
DTSTAMP:20260429T064012
CREATED:20251124T194006Z
LAST-MODIFIED:20260114T200117Z
UID:10000361-1769004000-1769007600@planfl.org
SUMMARY:Establishing Healthy Boundaries at Work with Linda Bruno
DESCRIPTION:Webinar handouts \n\n\n\nWhen we think of boundaries\, we often think of saying no to someone or something. Then we feel…guilty\, resentful\, overwhelmed\, irritated\, relieved\, proud – you pick the adjective\, depending on how good you are at setting boundaries! \n\n\n\nOften the reason we hesitate to set boundaries is because we feel that doing so may “rock the boat.” Indeed\, it might! But the dangers of not setting boundaries at work far outweigh the rocking of the boat. Keeping the peace should not override our ability to be honest\, transparent\, and sometimes vulnerable about what we are and are not willing or able to do. Many times\, we don’t set the boundary because we can do it; the issue is\, will we do it effectively? Will it drain our energy or take our focus away from something that has a higher priority or simply needs our total focus to do it right? \n\n\n\nSo yes\, setting boundaries can involve saying no. But it can also involve other approaches. That’s what we’ll look at during this session – what kinds of boundaries need to be set? Why am I hesitant to do so? What are the risks? What are the rewards?? \n\n\n\nJoin us for this session as we brainstorm the best way to establish boundaries at work! \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/establishing-healthy-boundaries-at-work-with-linda-bruno/
CATEGORIES:Essential Library Competencies
END:VEVENT
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DTSTART;TZID=America/Chicago:20260217T140000
DTEND;TZID=America/Chicago:20260217T150000
DTSTAMP:20260429T064012
CREATED:20251124T193823Z
LAST-MODIFIED:20260122T220504Z
UID:10000362-1771336800-1771340400@planfl.org
SUMMARY:Leave Your Stress @ Work! with Linda Bruno
DESCRIPTION:Although our work often brings us great joy\, it can also present a few challenges – differing personalities\, friction\, work overload\, patron demands\, negativity – you get the picture! \n\n\n\nAnd when we take those challenges home with us in the form of stress\, the cycle becomes a 24/7 rerun. \n\n\n\nIn this single 60-minute session\, we’re going to help you understand what’s really causing the stress – and it’s not always what we think. We’ll also discuss some simple steps to help you leave your workday at work – particularly if it’s been stressful! \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/leave-your-stress-work-with-linda-bruno/
CATEGORIES:Essential Library Competencies
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260317T140000
DTEND;TZID=America/Chicago:20260317T150000
DTSTAMP:20260429T064012
CREATED:20251124T193633Z
LAST-MODIFIED:20260226T155226Z
UID:10000363-1773756000-1773759600@planfl.org
SUMMARY:How to Stay Positive in a Negative World with Linda Bruno
DESCRIPTION:Have you ever noticed how easy it is to get drawn into the world of the negative? Or maybe I should say\, “how easy it is to get drawn into what sometimes seems a totally negative world”! \n\n\n\nAnd have you ever noticed that we often tend to share our negativity with others – our co-workers\, patrons\, friends\, and family – and sometimes total strangers?? They often “catch” our negativity\, make it their very own\, and proceed to share it with even more people! \n\n\n\nWhat we sometimes forget is that holding on to negativity or focusing on the positive is a choice\, not something over which we have absolutely no control. \n\n\n\nIn this 60-minute webinar\, we’re going to look briefly at what tends to bring out our negativity\, how long we hang on to negative thoughts\, and how we generally react to those feelings. \n\n\n\nThen we’ll talk about choices – how do we raise awareness of the choices we’re making regarding our own feelings? How do we ensure that those choices are going to be to our benefit? How do we use this skill to impact our lives? \n\n\n\nHow\, in other words\, do we choose to stay positive when negativity seems to be the norm? \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\nHandout
URL:https://planfl.org/event/how-to-stay-positive-in-a-negative-world-with-linda-bruno/
CATEGORIES:Essential Library Competencies
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