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DTSTART;TZID=America/Chicago:20240529T140000
DTEND;TZID=America/Chicago:20240529T143000
DTSTAMP:20260430T083212
CREATED:20240125T233856Z
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UID:10000126-1716991200-1716993000@planfl.org
SUMMARY:The Right Service at the Right Time with Vanessa Neblett and Josh Fox
DESCRIPTION:The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor\, jobless\, and homeless with social services and government assistance programs. \n\n\n\nIt is intended to assist customers who may seek privacy or who may be uncomfortable in asking for assistance in their search for help find local resources in all 67 Florida counties. \n\n\n\nStarted in 2010\, RSRT provides contact information and descriptions for customers on the following topics: Daily Needs\, Family Assistance\, Financial\, Healthcare\, Housing\, Immigration\, Jobs\, and Transportation. \n\n\n\nJoin us for this short\, informational session to learn more about how you and your patrons can access this free resource. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event. \n\n\n\nJoshua Fox\, MLIS\, is the lead librarian on the statewide Right Service at the Right Time project. He is currently responsible for training\, overseeing data review\, vetting new services\, and collecting data on usage for the Right Service at the Right Time website. Fox has been a reference librarian at the Orange County Library System for the past 17 years and has worked extensively with individuals in need of social services and government assistance. Fox is the creator of a bimonthly cultural food history program and two gaming programs for adults at the library. \n\n\n\nVanessa Neblett\, MLIS\, is the Department Head\, Adult Services for the Orange County Library System (OCLS) and the Project Manager for Right Service at the Right Time (RSRT) for the past 4 years. For over 20 years\, she has worked in a variety of roles for OCLS including as a librarian\, Digital Access Architect\, and Assistant Manager in branches\, Circulation\, Acquisitions\, and Reference. In addition to RSRT\, Neblett oversees adult computer classes and programs\, ESL classes\, Talking Books\, and adult online high schools at OCLS.
URL:https://planfl.org/event/the-right-service-at-the-right-time-with-vanessa-neblett-and-josh-fox/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240612T140000
DTEND;TZID=America/Chicago:20240612T150000
DTSTAMP:20260430T083212
CREATED:20231120T175617Z
LAST-MODIFIED:20231120T175619Z
UID:10000105-1718200800-1718204400@planfl.org
SUMMARY:The Art of Saying No to Customers with Linda Bruno
DESCRIPTION:Perhaps you’ve heard the myth that since the customer is always right\, you have to say yes to whatever they want. \n\n\n\nNews flash! Not only is the customer not always right\, there are certainly times when you can and should say no. \n\n\n\nBut even though the customer is not always right\, they are always “the customer.” Interactions with users require trust\, respect\, and focus on the needs of the individual. When we incorporate those aspects of service into our interactions\, we develop loyalty. And in today’s “I can find it elsewhere”-world\, loyalty is at a premium. \n\n\n\nIn this webinar\, we’ll help you determine when it’s appropriate to use that important little word. More importantly\, you’ll learn how to say no in a way that maintains the loyalty you’ve worked so hard to earn. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240612bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240807T140000
DTEND;TZID=America/Chicago:20240807T150000
DTSTAMP:20260430T083212
CREATED:20231120T181050Z
LAST-MODIFIED:20231120T181120Z
UID:10000110-1723039200-1723042800@planfl.org
SUMMARY:Making Your Habits Stick with Linda Bruno
DESCRIPTION:I recently read an article from a group of psychologists that said it takes 18 to 254 days to create a habit. 18 to 254!! That’s quite a range. No wonder we never know whether or not we’ve “arrived”! And often we focus on the time to develop that habit rather than the process we are using to get there\, which can result in…no results. \n\n\n\nIn this webinar\, based on James Clear’s bestselling book titled Atomic Habits\, we’re going to delve deeper into the “how” of developing a habit\, rather than the “how long.” According to James\, there are 4 laws we can follow that will result in new habits – and the inverse is true; if we do the opposite of those 4 laws\, we can break bad ones. \n\n\n\nDon’t let the word “law” worry you – he gives us simple guidelines to make sure we are moving in the right direction. Don’t miss this opportunity to reflect on a topic that can make a meaningful difference in your life! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240807bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240814T140000
DTEND;TZID=America/Chicago:20240814T153000
DTSTAMP:20260430T083212
CREATED:20231120T181505Z
LAST-MODIFIED:20231120T181507Z
UID:10000111-1723644000-1723649400@planfl.org
SUMMARY:How Do We SERVE Our Customers? with Linda Bruno
DESCRIPTION:There are thousands\, maybe hundreds of thousands (!) of books\, articles\, workshops\, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world. \n\n\n\nAnd yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming. \n\n\n\nPicture this: what would happen if your technology disappeared for a day or two or five? \n\n\n\nWhat would still draw your customers to your library? \n\n\n\nIn this webinar\, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture. We need to make sure we are pleasing our customers – which makes us all happy! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240814bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240828T140000
DTEND;TZID=America/Chicago:20240828T150000
DTSTAMP:20260430T083212
CREATED:20231120T181754Z
LAST-MODIFIED:20231120T181756Z
UID:10000112-1724853600-1724857200@planfl.org
SUMMARY:Finding Your Focus in a World of Distractions with Linda Bruno
DESCRIPTION:If I asked you to list as many of your distractions as possible in 60 seconds\, how many could you list? But then\, my request is a distraction\, isn’t it?? And now – poof! You’ve lost your focus! \n\n\n\nPart of the issue with finding – and keeping – our focus is that sometimes we aren’t even aware we lost it! From multi-tasking to meetings to media (social and otherwise!)\, to my own tendencies\, every hour of the day seems to hold a multitude of opportunities to lose our focus. \n\n\n\nI recently read that it takes an average of 23 minutes and 15 seconds to regain full focus after a distraction at work. That seems a bit of a stretch – until you consider the key words “full focus.” We are so accustomed to partial focus\, we may even deny that our focus is elsewhere. \n\n\n\nIn this webinar\, we are going to heighten our awareness of distractions so that we can manage those distractions\, set boundaries when necessary and appropriate\, and calm the chaos that a loss of focus can create. Join us – and be ready to focus 😊! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240828bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260121T140000
DTEND;TZID=America/Chicago:20260121T150000
DTSTAMP:20260430T083212
CREATED:20251124T194006Z
LAST-MODIFIED:20260114T200117Z
UID:10000361-1769004000-1769007600@planfl.org
SUMMARY:Establishing Healthy Boundaries at Work with Linda Bruno
DESCRIPTION:Webinar handouts \n\n\n\nWhen we think of boundaries\, we often think of saying no to someone or something. Then we feel…guilty\, resentful\, overwhelmed\, irritated\, relieved\, proud – you pick the adjective\, depending on how good you are at setting boundaries! \n\n\n\nOften the reason we hesitate to set boundaries is because we feel that doing so may “rock the boat.” Indeed\, it might! But the dangers of not setting boundaries at work far outweigh the rocking of the boat. Keeping the peace should not override our ability to be honest\, transparent\, and sometimes vulnerable about what we are and are not willing or able to do. Many times\, we don’t set the boundary because we can do it; the issue is\, will we do it effectively? Will it drain our energy or take our focus away from something that has a higher priority or simply needs our total focus to do it right? \n\n\n\nSo yes\, setting boundaries can involve saying no. But it can also involve other approaches. That’s what we’ll look at during this session – what kinds of boundaries need to be set? Why am I hesitant to do so? What are the risks? What are the rewards?? \n\n\n\nJoin us for this session as we brainstorm the best way to establish boundaries at work! \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/establishing-healthy-boundaries-at-work-with-linda-bruno/
CATEGORIES:Essential Library Competencies
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260217T140000
DTEND;TZID=America/Chicago:20260217T150000
DTSTAMP:20260430T083212
CREATED:20251124T193823Z
LAST-MODIFIED:20260122T220504Z
UID:10000362-1771336800-1771340400@planfl.org
SUMMARY:Leave Your Stress @ Work! with Linda Bruno
DESCRIPTION:Although our work often brings us great joy\, it can also present a few challenges – differing personalities\, friction\, work overload\, patron demands\, negativity – you get the picture! \n\n\n\nAnd when we take those challenges home with us in the form of stress\, the cycle becomes a 24/7 rerun. \n\n\n\nIn this single 60-minute session\, we’re going to help you understand what’s really causing the stress – and it’s not always what we think. We’ll also discuss some simple steps to help you leave your workday at work – particularly if it’s been stressful! \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/leave-your-stress-work-with-linda-bruno/
CATEGORIES:Essential Library Competencies
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260317T140000
DTEND;TZID=America/Chicago:20260317T150000
DTSTAMP:20260430T083212
CREATED:20251124T193633Z
LAST-MODIFIED:20260226T155226Z
UID:10000363-1773756000-1773759600@planfl.org
SUMMARY:How to Stay Positive in a Negative World with Linda Bruno
DESCRIPTION:Have you ever noticed how easy it is to get drawn into the world of the negative? Or maybe I should say\, “how easy it is to get drawn into what sometimes seems a totally negative world”! \n\n\n\nAnd have you ever noticed that we often tend to share our negativity with others – our co-workers\, patrons\, friends\, and family – and sometimes total strangers?? They often “catch” our negativity\, make it their very own\, and proceed to share it with even more people! \n\n\n\nWhat we sometimes forget is that holding on to negativity or focusing on the positive is a choice\, not something over which we have absolutely no control. \n\n\n\nIn this 60-minute webinar\, we’re going to look briefly at what tends to bring out our negativity\, how long we hang on to negative thoughts\, and how we generally react to those feelings. \n\n\n\nThen we’ll talk about choices – how do we raise awareness of the choices we’re making regarding our own feelings? How do we ensure that those choices are going to be to our benefit? How do we use this skill to impact our lives? \n\n\n\nHow\, in other words\, do we choose to stay positive when negativity seems to be the norm? \n\n\n\nAbout the Presenter: Linda has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! \n\n\n\nThat’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\nHandout
URL:https://planfl.org/event/how-to-stay-positive-in-a-negative-world-with-linda-bruno/
CATEGORIES:Essential Library Competencies
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