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DTSTART;TZID=America/Chicago:20250910T100000
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DTSTAMP:20260426T200359
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LAST-MODIFIED:20250707T144837Z
UID:10000327-1757498400-1757503800@planfl.org
SUMMARY:Presentation Skills for Librarians with Ned Potter
DESCRIPTION:2-parts series: September 10th & September 17th \n\n\n\nThe aim of these workshops is to build confidence and be able to produce amazing looking but\, crucially\, effective presentations\, in a variety of styles depending on how important the presentation is and how much time you have. \n\n\n\nEverything in this hands-on training is based on the research into multimedia communication\, and how to get your key messages to stay in the minds of your audience: how to make your message stick. No gimmicks\, just achievable ideas and techniques which work. \n\n\n\nThe workshop covers the golden rules of creating presentations\, finding amazing images without breaking copyright laws or spending any money\, and creating PowerPoint Presentations in different styles\, varying in complexity and flexibility so you can choose which to use for a given presentation. \n\n\n\nWe’ll also look at presenting itself: researching presentations\, delivering talks and teaching\, and conquering nerves. \n\n\n\nNed Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/presentation-skills-for-librarians-with-ned-potter/
CATEGORIES:Webinar
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250909T140000
DTEND;TZID=America/Chicago:20250909T150000
DTSTAMP:20260426T200359
CREATED:20250226T170636Z
LAST-MODIFIED:20250625T151949Z
UID:10000313-1757426400-1757430000@planfl.org
SUMMARY:Understanding Yourself as a Supervisor with Linda Bruno
DESCRIPTION:As a supervisor\, it comes as no surprise to you that no two people are alike. Sometimes one person can even behave differently from day to day!The differences people exhibit can add interest and creativity to your workplace. But if you don’t understand what’s behind the differences\, those “interesting” behaviors can also be a bit frustrating\, especially when they aren’t behaving as YOU would behave!In this fast-paced one-hour session\, we’ll look at common characteristics – the good\, the bad\, and the ugly! – of the four primary behavioral styles. We’ll examine strengths and weaknesses so that you can recognize both aspects of your own behavior and apply that knowledge to your daily interactions with your staff. This is a chance to learn more about yourself – which is especially helpful when you’re supervising others! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/understanding-yourself-as-a-supervisor-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250904T140000
DTEND;TZID=America/Chicago:20250904T150000
DTSTAMP:20260426T200359
CREATED:20250226T205227Z
LAST-MODIFIED:20250728T220718Z
UID:10000329-1756994400-1756998000@planfl.org
SUMMARY:Leadership: Challenges and Rewards with Doug Crane
DESCRIPTION:What does it take to be a leader? To be blunt\, leadership is not easy. In fact\, it may not even be right for you! Discover the challenges and rewards of leadership in this webinar.  \n\n\n\n\nParticipants will learn:\n\n\n\nThe reasons why you should NOT become a leader\n\n\n\nThe special aspects of leading in a government or non-profit organization\n\n\n\nThe hidden rewards of leadership (it’s not just about promotions)\n\n\n\nSix starter tips for the leadership path\n\n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/leadership-challenges-and-rewards-with-doug-crane/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250827T140000
DTEND;TZID=America/Chicago:20250827T150000
DTSTAMP:20260426T200400
CREATED:20250226T182631Z
LAST-MODIFIED:20250625T164923Z
UID:10000324-1756303200-1756306800@planfl.org
SUMMARY:The State of Social Media: Trends & Challenges with Laura Solomon
DESCRIPTION:Social media is no longer a novelty for libraries; it’s an essential part of modern operations. However\, social media platforms have significantly matured and evolved. What worked ten\, five\, or even one year ago might not be effective today. User demographics\, behaviors\, and motivations have shifted in unexpected ways. Join social media author Laura Solomon for an in-depth exploration of the current state of social media. Discover the latest trends and the unique challenges libraries face in this ever-changing landscape. Stay ahead by understanding what’s happening now. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/the-state-of-social-media-trends-challenges-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250826T140000
DTEND;TZID=America/Chicago:20250826T153000
DTSTAMP:20260426T200400
CREATED:20250226T170425Z
LAST-MODIFIED:20250625T151737Z
UID:10000314-1756216800-1756222200@planfl.org
SUMMARY:Coaching Others for Success with Linda Bruno
DESCRIPTION:What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage\, teach\, help\, develop\, grow\, train\, instruct\, mentor\, and advise. Whew! That’s a big job! And the reason it’s such a big job is that effective coaching is critical to “winning” – or as we say in the workplace – “success.” \n\n\n\nSuccess doesn’t just happen though\, does it? It often takes someone coming alongside to coach and mentor others to give them the best chance for succeeding. \n\n\n\nIndeed\, feedback through coaching is a roadmap of sorts. A good coach sees when someone is veering off-course and gives feedback to help that person get back on track. \n\n\n\nIn this fast-paced 90-minute session\, we’ll discuss helping others set meaningful goals and all that entails. We’ll learn why understanding obstacles\, listening to their concerns\, and helping them move forward is so important in helping them achieve what you both want – a job well done. \n\n\n\nWhether you’re a supervisor or just enjoy helping others succeed\, join us for this thought-provoking webinar! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/coaching-others-for-success-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250821T140000
DTEND;TZID=America/Chicago:20250821T150000
DTSTAMP:20260426T200400
CREATED:20250226T205030Z
LAST-MODIFIED:20250728T220401Z
UID:10000330-1755784800-1755788400@planfl.org
SUMMARY:Overcoming the Email Avalanche: Three Steps to an Empty Inbox with Doug Crane
DESCRIPTION:Huge volumes of email are a fact of office life\, yet it threatens to overwhelm our work.  Is there a way to get email under control short of mass deleting your entire inbox?  Yes\, there is! \n\n\n\n\nIn this fun and engaging class\, participants will learn how to:\n\n\n\nClear out inbox backlog\, no matter how large\n\n\n\nIdentify different types of actionable email and respond accordingly\n\n\n\nCreate an efficient organizational structure to their email client\n\n\n\nReliably locate archived email\n\n\n\n\nCelebrate the joys of an empty inbox! \n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/overcoming-the-email-avalanche-three-steps-to-an-empty-inbox-with-doug-crane/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250819T140000
DTEND;TZID=America/Chicago:20250819T153000
DTSTAMP:20260426T200400
CREATED:20250226T170225Z
LAST-MODIFIED:20250625T151330Z
UID:10000315-1755612000-1755617400@planfl.org
SUMMARY:17+ Ways to Nurture Customer Relationships with Linda Bruno
DESCRIPTION:If you look up the word relationship\, you’ll find something along the lines of… “the relation connecting or binding participants in a relationship” or… “a specific instance or type of kinship.” \n\n\n\nAlthough normally you may not think of binding your customers (although sometimes you might feel like you’d like to!)\, maybe the more accurate meaning of “relationship” when it applies to our customers would be to blend those two statements. I like to think of customer relationships as a “binding kinship.” In other words\, something draws them – and keeps them coming – to your library. Often that something is “kinship.” They like how they feel when they come to your library. It has become their “third place.” \n\n\n\nIn this 90-minute webinar\, we’ll talk about how to nurture relationships with your customers to keep them coming back. We’ll develop a list of simple\, cost-free\, easy-to-implement ways to make them feel welcome. When they feel welcome\, they’re more likely to be an advocate for your library – and we can all use more advocates! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/17-ways-to-nurture-customer-relationships-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250812T140000
DTEND;TZID=America/Chicago:20250812T150000
DTSTAMP:20260426T200400
CREATED:20250226T170911Z
LAST-MODIFIED:20250625T151108Z
UID:10000317-1755007200-1755010800@planfl.org
SUMMARY:Customer Service from the Inside Out with Linda Bruno
DESCRIPTION:Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could see them stomping around or hear them “harrumphing” as they went about their business. Whichever signal they were sending to give you a clue about their dissatisfaction\, chances are that clue was at least in part due to a lack of internal customer service. \n\n\n\nBut what is “internal” customer service? Aren’t our customers from the outside? Most are\, of course. But we can’t serve those outside customers unless we are working to serve our internal customers as well. \n\n\n\nIn this one-hour session\, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure ours is as good as it can be! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/customer-service-from-the-inside-out-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250807T140000
DTEND;TZID=America/Chicago:20250807T150000
DTSTAMP:20260426T200400
CREATED:20250226T182505Z
LAST-MODIFIED:20250625T164718Z
UID:10000323-1754575200-1754578800@planfl.org
SUMMARY:Picture Perfect: Making Your Images Ready for the Web with Laura Solomon
DESCRIPTION:Are you responsible for creating and posting graphics or photos online? If your images are stretched\, pixelated\, or not optimized for specific social media channels\, they could be costing you valuable attention—and potentially your patrons’ mobile bandwidth. This webinar will guide you through best practices for preparing web images\, ensuring they look their best and are efficient to load. Learn how to optimize photos and graphics for different platforms\, avoid common pitfalls\, and make your images stand out. Gain the insights you need to make your images ready for prime time and enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/picture-perfect-making-your-images-ready-for-the-web-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T140000
DTEND;TZID=America/Chicago:20250805T153000
DTSTAMP:20260426T200400
CREATED:20250226T161759Z
LAST-MODIFIED:20250625T150842Z
UID:10000312-1754402400-1754407800@planfl.org
SUMMARY:How to Train Staff Effectively with Linda Bruno
DESCRIPTION:You’ve finally done it! You’ve found the perfect fit for a vacant position. Or maybe you’ve realized that your staff needs some refresher training to absorb all of the changes that have happened in your library. \n\n\n\nSo what’s your plan? Are you sure you’ve got everything covered? Have you established criteria for success? How deep does your plan go? \n\n\n\nSomething we don’t always think about is the fundamental differences that exist among human beings. Yes\, we talk about serving everyone in the way they need to be served\, but are we training our staff members in the way they need to be trained? Are we using all of the resources at our disposal? \n\n\n\nCome to this 90-minute webinar to get answers to these important questions and likely a host of others as well! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/how-to-train-staff-effectively-with-linda-bruno-2/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T100000
DTEND;TZID=America/Chicago:20250805T113000
DTSTAMP:20260426T200400
CREATED:20250226T185014Z
LAST-MODIFIED:20250707T144547Z
UID:10000326-1754388000-1754393400@planfl.org
SUMMARY:Better Social Media for Libraries with Ned Potter
DESCRIPTION:2-parts series: August 5th & August 14th \n\n\n\nThis hands on workshop covers key social media platforms\, how they work and how to use them effectively. We’ll discuss building social media networks\, increasing your following and increasing engagement\, as well as managing multiple social media platforms and measuring and analysing impact.In the first half we’ll cover what we’re trying to achieve as organisations on social media\, and which role each platform plays in reaching different audiences. We’ll cover potential exit strategies for libraries on Twitter / X\, and possible alternatives to the platform including Bluesky which is gaining popularity in the sector. \n\n\n\nIn the second half we’ll touch on Facebook\, sourcing and using copyright free imagery\, and Instagram’s increasing importance to library and information services. We’ll look at content types\, picture tips\, use of hashtags\, the increasing importance of Stories and Reels\, and of course analysing and measuring impact. \n\n\n\nBy the end of the course delegates will be able to:Use social media more strategically\, in conjunction with your other marketingUnderstand and learn from statistics and analyticsMake use of relevant social media tools and techniques to help your organization increase engagement onlineDiscern the different roles and areas of overlap between the various social media platformsEverything in this training is designed to be applicable right away; this is not a workshop about the technologies of tomorrow\, but rather things you can do the very next day.Ned Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/better-social-media-for-libraries-with-ned-potter/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250730T140000
DTEND;TZID=America/Chicago:20250730T150000
DTSTAMP:20260426T200400
CREATED:20250226T155859Z
LAST-MODIFIED:20250625T150638Z
UID:10000311-1753884000-1753887600@planfl.org
SUMMARY:Tapping into Employee Talents with Linda Bruno
DESCRIPTION:We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit\, interview\, and hire the right person at the right time.And yet often\, once the new employee is just another staff member\, it’s easy to forget to look at them as individuals – each with unique knowledge\, skills\, and talents.So how do we decide who is the best for a particular task or project? One of the best ways to foster staff growth is to tap into their specific talents so that your patrons receive the highest quality of service. After all\, if they are doing what they are naturally good at\, they will provide excellent service. In this fast-paced one-hour webinar\, we will discover tips to tap into that talent. We will discuss key questions you can ask to determine employee talents and perspectives that may have gone unnoticed. We will also work on understanding the connection between an employee’s personality and parts of the job that may be a natural fit for their talents. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/tapping-into-employee-talents-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250730T100000
DTEND;TZID=America/Chicago:20250730T113000
DTSTAMP:20260426T200400
CREATED:20250226T184230Z
LAST-MODIFIED:20250707T144039Z
UID:10000325-1753869600-1753875000@planfl.org
SUMMARY:Strategic Marketing for Libraries with Ned Potter (2-part series)
DESCRIPTION:2-parts series: July 30th & July 31st \n\n\n\nThis is a hands-on and interactive workshop which breaks library marketing down into manageable chunks\, free of jargon and gimmicks. Above all the focus is on tying your library promotion together into effective marketing campaigns.In the first half we’ll look at marketing strategically as a non-profit organisation\, and then work on segmenting your audience and tailoring messages for each group\, simplifying key messages without dumbing down.  In the second half we’ll look at social media before tying everything together in a strategic marketing plan. Delegates will get a template marketing campaign document to work on in the session and then take back to their own institutions to develop. Everything in this training is designed to be applicable right away\, whether you want to better communicate the value of a particular service\, or to market your entire library.  \n\n\n\nNed Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/strategic-marketing-for-libraries-with-ned-potter-2-part-series/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250724T140000
DTEND;TZID=America/Chicago:20250724T150000
DTSTAMP:20260426T200400
CREATED:20250226T182213Z
LAST-MODIFIED:20250625T165359Z
UID:10000321-1753365600-1753369200@planfl.org
SUMMARY:Mastering Negative Feedback Online: Effective Strategies for Libraries with Laura Solomon
DESCRIPTION:We all dread it: the negative comment. Whether it’s on a blog post\, in an email\, or on a social media channel\, negative feedback can be demoralizing and challenging to address. This webinar explores the most common types of negative commentary and provides effective strategies for handling each. Learn to differentiate between online trolls and other negative users\, and discover the best approaches for managing these situations. By the end of this session\, you’ll be equipped with the knowledge and confidence to handle negative feedback professionally and constructively\, ensuring you’re prepared for those inevitable undesirable comments. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/mastering-negative-feedback-online-effective-strategies-for-libraries-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250722T140000
DTEND;TZID=America/Chicago:20250722T153000
DTSTAMP:20260426T200400
CREATED:20250226T155451Z
LAST-MODIFIED:20250625T150401Z
UID:10000310-1753192800-1753198200@planfl.org
SUMMARY:Turning Patrons into Cheerleaders with Linda Bruno
DESCRIPTION:Customer service – we hear about it every day\, if not every hour! Sadly\, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with. \n\n\n\nWe all know that with budget cuts and the ever-present “doing more with less\,” there is still a need to make sure our patrons are being served – and being served well. Indeed\, if our patrons are unhappy\, there’s a strong likelihood that we may experience even more budget cuts. It’s hard to convince those who hold the purse strings that they should let loose of those strings if the people we are supposed to serve think we don’t care! \n\n\n\nYour library is a wonderful place – people learn\, you help patrons find information they need\, you provide so many resources for people – all good reasons to cheer. And when our patrons are our biggest cheerleaders\, it becomes obvious why we exist – and why we should continue to do so! \n\n\n\nLet’s use this time to brainstorm ideas on how to turn our patrons into our biggest cheerleaders! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/turning-patrons-into-cheerleaders-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250716T140000
DTEND;TZID=America/Chicago:20250716T150000
DTSTAMP:20260426T200400
CREATED:20250226T182346Z
LAST-MODIFIED:20250625T164219Z
UID:10000322-1752674400-1752678000@planfl.org
SUMMARY:Auditing Your Library's Website: Benchmarking What You've Got with Laura Solomon
DESCRIPTION:Is your library’s website up to par? Determining the effectiveness of your website shouldn’t rely on guesswork. This webinar dives into the heart of website auditing\, providing you with a clear\, objective approach to evaluate your current site. Learn how to benchmark your website against modern standards for content\, images\, navigation\, usability\, and more. By applying these standards\, you’ll gain a comprehensive understanding of what works and what doesn’t. A website audit offers a robust foundation\, ensuring you’re well-prepared before embarking on a redesign\, whether it’s a minor update or a complete overhaul. Join front-end web developer\, Laura Solomon\, for an insightful one-hour session packed with data-driven principles and practical tools to enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/auditing-your-librarys-website-benchmarking-what-youve-got-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250715T140000
DTEND;TZID=America/Chicago:20250715T150000
DTSTAMP:20260426T200400
CREATED:20250226T153141Z
LAST-MODIFIED:20250625T145236Z
UID:10000309-1752588000-1752591600@planfl.org
SUMMARY:Promoting Your Library in the Community with Linda Bruno
DESCRIPTION:You know what a valuable resource your library is – but do the members of your community know? When we are immersed in the library environment ourselves\, it’s easy to forget that there are many in our community who really don’t know what we have to offer. So it’s our job to tell them! \n\n\n\n“Promoting Our Libraries in the Community” will prepare you to do just that. In this 60-minute session\, we’ll brainstorm ways to get the attention of not only our patrons\, but also members of our community who may wonder just what goes on at their local libraries. \n\n\n\nWe’ll discuss avenues for promotion – How can we get the message out? Where should we go to talk about our library? What should we talk about? There is no one who knows better why your library is such an important part of the community – and a passionate employee can promote your library like no one else! \n\n\n\nBut wait! Does this mean I have to be a public speaker?? Not at all! All you have to do is talk about where you work and I know you already love to do that. \n\n\n\nJoin us for this session and learn how to help others discover one of your community’s greatest treasures…your library! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/promoting-your-library-in-the-community-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250417T130000
DTEND;TZID=America/Chicago:20250417T140000
DTSTAMP:20260426T200400
CREATED:20250401T152106Z
LAST-MODIFIED:20250401T152242Z
UID:10000332-1744894800-1744898400@planfl.org
SUMMARY:Body Odor: How to Address Body Odor Without Awkwardness with Ryan Dowd
DESCRIPTION:Topics covered: \n\n\n\n\nWhen to have the “body odor” conversation\n\n\n\nTwo tools that make the conversation easier \n\n\n\nLawsuits around body odor and libraries (what the courts say!)\n\n\n\n\nDownload Flyer \n\n\n\nPlease note that our license limits this training to PLAN-member library staff and volunteers.
URL:https://planfl.org/event/body-odor-how-to-address-body-odor-without-awkwardness-with-ryan-dowd/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250320T130000
DTEND;TZID=America/Chicago:20250320T140000
DTSTAMP:20260426T200400
CREATED:20250227T212010Z
LAST-MODIFIED:20250304T181402Z
UID:10000331-1742475600-1742479200@planfl.org
SUMMARY:Handling Problem Interactions with Law Enforcement: A Conversation with Sheriff Ron Hain & Ryan Dowd
DESCRIPTION:Topics covered: \n\n\n\n\nPractical advice on how to handle challenging interactions with law enforcement.\n\n\n\nHow to handle an individual officer who behaves unprofessionally.\n\n\n\nTips on building a relationship with your police department.\n\n\n\n\nRon Hain has served in law enforcement for more than 28 years and has served as the Sheriff of Kane County\, Illinois since 2018. Ron has worked in varying capacities\, including narcotics officer\, canine handler\, SWAT Team Leader\, and Sheriff’s Office Criminal Interdiction Team. Since becoming Sheriff\, Ron has implemented a myriad of jail reform programs that have reduced recidivism (habitual relapse into crime) from 45% to 18% and reduced the opioid overdose deaths of the formerly incarcerated by 89%. \n\n\n\nDownload Flyer \n\n\n\nPlease note that our license limits this training to PLAN-member library staff and volunteers.
URL:https://planfl.org/event/handling-problem-interactions-with-law-enforcement-a-conversation-with-sheriff-ron-hain-ryan-dowd/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250226T140000
DTEND;TZID=America/Chicago:20250226T150000
DTSTAMP:20260426T200400
CREATED:20250112T195736Z
LAST-MODIFIED:20250304T190846Z
UID:10000306-1740578400-1740582000@planfl.org
SUMMARY:Strategize to Energize: Inside the Essential Libraries Initiative with Kaycee Shiley
DESCRIPTION:Ready to take your library to the next level? Join us for a webinar that reveals the secrets behind the LeRoy Collins Leon County Public Library’s successful strategic planning journey. Learn how to turn big ideas into actionable goals\, inspire community connections\, and build a roadmap for lasting impact. Whether you’re starting from scratch or refreshing your current plan\, this session will spark your creativity and give you practical tools to transform your library’s future. Don’t miss this opportunity to reimagine what’s possible!
URL:https://planfl.org/event/strategize-to-energize-inside-the-essential-libraries-initiative-with-kaycee-shiley/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250213T130000
DTEND;TZID=America/Chicago:20250213T140000
DTSTAMP:20260426T200400
CREATED:20250115T213445Z
LAST-MODIFIED:20250304T190751Z
UID:10000307-1739451600-1739455200@planfl.org
SUMMARY:Dementia: How to Work with People with Dementia and Alzheimer’s
DESCRIPTION:
URL:https://planfl.org/event/dementia-how-to-work-with-people-with-dementia-and-alzheimers/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241212T130000
DTEND;TZID=America/Chicago:20241212T133000
DTSTAMP:20260426T200400
CREATED:20241118T204221Z
LAST-MODIFIED:20241118T204322Z
UID:10000303-1734008400-1734010200@planfl.org
SUMMARY:Mental Illness Short Course: High Risk and Low Risk Situations
DESCRIPTION:This training will cover: \n\n\n\n\nWhat the research says about mental illness and violence\n\n\n\nThree warning flags that a situation is high risk\n\n\n\nTwo tools you can use in low-risk situations\n\n\n\n\nPlease note that the recording of this live training WILL NOT be added to Niche Academy. Instead\, two 5-minute trainings will be added (Mental Illness Part 1: High Risk Situations and Mental Illness Part 2: Low Risk Situations). \n\n\n\nIf you want to watch the replay of the combined training\, please register using the Zoom link above so you will be able to access the recording. \n\n\n\nNote: Due to licensing agreements\, access to this webinar is available to PLAN-member library staff only.
URL:https://planfl.org/event/mental-illness-short-course-high-risk-and-low-risk-situations/
CATEGORIES:Webinar
ATTACH;FMTTYPE=application/pdf:https://planfl.org/wp-content/uploads/20241114dowd-1.pdf
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241126T090000
DTEND;TZID=America/Chicago:20241126T120000
DTSTAMP:20260426T200400
CREATED:20241030T162339Z
LAST-MODIFIED:20250304T190643Z
UID:10000157-1732611600-1732622400@planfl.org
SUMMARY:Records Management Training
DESCRIPTION:This three-hour webinar is designed for anyone who works with or who is responsible for Florida public records. \n\n\n\nAlmost every library and library cooperative in Florida is subject to records management law: “…any state\, county\, district\, authority\, or municipal officer\, department\, division\, board\, bureau\, commission\, or other separate unit of government…and any other…entity acting on behalf of any public agency.“ \n\n\n\nRecords management is the management of records throughout their life cycle\, from their creation through active use\, inactive storage\, and final disposition. Florida’s records management program is authorized by section 257.36\, Florida Statutes and applies to records of public agencies as defined in 119.011(12)\, F.S. \n\n\n\nTopics covered: \n\n\n\n\nBasic concepts of records management.\n\n\n\nRecords retention\, records schedules and series.\n\n\n\nRecords disposition documentation and methods.\n\n\n\nRules and statutes concerning records storage and inventory.\n\n\n\nPublic access provisions.\n\n\n\nRules and standards concerning electronic records and email management.
URL:https://planfl.org/event/records-management-training/
CATEGORIES:Webinar
LOCATION:https://planfl.org/event/records-management-training/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241114T130000
DTEND;TZID=America/Chicago:20241114T140000
DTSTAMP:20260426T200400
CREATED:20241015T152858Z
LAST-MODIFIED:20241031T181017Z
UID:10000156-1731589200-1731592800@planfl.org
SUMMARY:Schizophrenia: An Interview with Esme Weijun Wang
DESCRIPTION:Join Ryan Dowd for this interview and hear the candid and personal experiences of a New York Times bestselling author who struggles with schizophrenia. \n\n\n\nEsmé Weijun Wang is the author of The Border of Paradise (2016) and The Collected Schizophrenias (2019). \n\n\n\nNote: Due to licensing agreements\, access to this webinar is available to PLAN-member library staff only.
URL:https://planfl.org/event/schizophrenia-an-interview-with-esme-weijun-wang/
CATEGORIES:Webinar
ATTACH;FMTTYPE=application/pdf:https://planfl.org/wp-content/uploads/20241114dowd-1.pdf
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241015T140000
DTEND;TZID=America/Chicago:20241015T150000
DTSTAMP:20260426T200400
CREATED:20240924T174457Z
LAST-MODIFIED:20250304T190548Z
UID:10000135-1729000800-1729004400@planfl.org
SUMMARY:Strategies and Tips for Resolving Access Issues with Vendors with Susan Epstein and Rebecca Harrington
DESCRIPTION:Troubleshooting access to your library resources and communicating issues to vendors can seem overwhelming in today’s complex online environment. \nIn this one-hour session\, we’ll discuss strategies for effectively documenting access issues and tips for resolving access based on real-world success stories with vendors. \nWhether you report issues internally\, contact vendors directly\, or wear both hats in your library\, this webinar will help you improve your speed and efficiency in resolving access issues with vendors. \nSusan Epstein is Head of Library Access Systems at the FSU Charlotte Edwards Maguire Medical Library. In her 10+ years of troubleshooting and resolving access issues\, she has “strongly encouraged” accurate and clear testing\, communication\, and documentation from both her library colleagues and vendors. \nRebecca Harrington is Head of Resource Acquisition and Discovery at the Thomas G. Carpenter Library\, University of North Florida. She has spent over 20 years cleaning up library messes\, from negotiating licenses\, managing deaccession projects\, implementing systems and tools\, and spending quality time with technical support. \n\n\n\n\n\nRegister Now
URL:https://planfl.org/event/strategies-and-tips-for-resolving-access-issues-with-vendors-with-susan-epstein-and-rebecca-harrington/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240828T140000
DTEND;TZID=America/Chicago:20240828T150000
DTSTAMP:20260426T200400
CREATED:20231120T181754Z
LAST-MODIFIED:20231120T181756Z
UID:10000112-1724853600-1724857200@planfl.org
SUMMARY:Finding Your Focus in a World of Distractions with Linda Bruno
DESCRIPTION:If I asked you to list as many of your distractions as possible in 60 seconds\, how many could you list? But then\, my request is a distraction\, isn’t it?? And now – poof! You’ve lost your focus! \n\n\n\nPart of the issue with finding – and keeping – our focus is that sometimes we aren’t even aware we lost it! From multi-tasking to meetings to media (social and otherwise!)\, to my own tendencies\, every hour of the day seems to hold a multitude of opportunities to lose our focus. \n\n\n\nI recently read that it takes an average of 23 minutes and 15 seconds to regain full focus after a distraction at work. That seems a bit of a stretch – until you consider the key words “full focus.” We are so accustomed to partial focus\, we may even deny that our focus is elsewhere. \n\n\n\nIn this webinar\, we are going to heighten our awareness of distractions so that we can manage those distractions\, set boundaries when necessary and appropriate\, and calm the chaos that a loss of focus can create. Join us – and be ready to focus 😊! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240828bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240814T140000
DTEND;TZID=America/Chicago:20240814T153000
DTSTAMP:20260426T200400
CREATED:20231120T181505Z
LAST-MODIFIED:20231120T181507Z
UID:10000111-1723644000-1723649400@planfl.org
SUMMARY:How Do We SERVE Our Customers? with Linda Bruno
DESCRIPTION:There are thousands\, maybe hundreds of thousands (!) of books\, articles\, workshops\, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world. \n\n\n\nAnd yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming. \n\n\n\nPicture this: what would happen if your technology disappeared for a day or two or five? \n\n\n\nWhat would still draw your customers to your library? \n\n\n\nIn this webinar\, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture. We need to make sure we are pleasing our customers – which makes us all happy! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240814bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240807T140000
DTEND;TZID=America/Chicago:20240807T150000
DTSTAMP:20260426T200400
CREATED:20231120T181050Z
LAST-MODIFIED:20231120T181120Z
UID:10000110-1723039200-1723042800@planfl.org
SUMMARY:Making Your Habits Stick with Linda Bruno
DESCRIPTION:I recently read an article from a group of psychologists that said it takes 18 to 254 days to create a habit. 18 to 254!! That’s quite a range. No wonder we never know whether or not we’ve “arrived”! And often we focus on the time to develop that habit rather than the process we are using to get there\, which can result in…no results. \n\n\n\nIn this webinar\, based on James Clear’s bestselling book titled Atomic Habits\, we’re going to delve deeper into the “how” of developing a habit\, rather than the “how long.” According to James\, there are 4 laws we can follow that will result in new habits – and the inverse is true; if we do the opposite of those 4 laws\, we can break bad ones. \n\n\n\nDon’t let the word “law” worry you – he gives us simple guidelines to make sure we are moving in the right direction. Don’t miss this opportunity to reflect on a topic that can make a meaningful difference in your life! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240807bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240612T140000
DTEND;TZID=America/Chicago:20240612T150000
DTSTAMP:20260426T200400
CREATED:20231120T175617Z
LAST-MODIFIED:20231120T175619Z
UID:10000105-1718200800-1718204400@planfl.org
SUMMARY:The Art of Saying No to Customers with Linda Bruno
DESCRIPTION:Perhaps you’ve heard the myth that since the customer is always right\, you have to say yes to whatever they want. \n\n\n\nNews flash! Not only is the customer not always right\, there are certainly times when you can and should say no. \n\n\n\nBut even though the customer is not always right\, they are always “the customer.” Interactions with users require trust\, respect\, and focus on the needs of the individual. When we incorporate those aspects of service into our interactions\, we develop loyalty. And in today’s “I can find it elsewhere”-world\, loyalty is at a premium. \n\n\n\nIn this webinar\, we’ll help you determine when it’s appropriate to use that important little word. More importantly\, you’ll learn how to say no in a way that maintains the loyalty you’ve worked so hard to earn. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240612bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240529T140000
DTEND;TZID=America/Chicago:20240529T143000
DTSTAMP:20260426T200400
CREATED:20240125T233856Z
LAST-MODIFIED:20240419T184315Z
UID:10000126-1716991200-1716993000@planfl.org
SUMMARY:The Right Service at the Right Time with Vanessa Neblett and Josh Fox
DESCRIPTION:The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor\, jobless\, and homeless with social services and government assistance programs. \n\n\n\nIt is intended to assist customers who may seek privacy or who may be uncomfortable in asking for assistance in their search for help find local resources in all 67 Florida counties. \n\n\n\nStarted in 2010\, RSRT provides contact information and descriptions for customers on the following topics: Daily Needs\, Family Assistance\, Financial\, Healthcare\, Housing\, Immigration\, Jobs\, and Transportation. \n\n\n\nJoin us for this short\, informational session to learn more about how you and your patrons can access this free resource. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event. \n\n\n\nJoshua Fox\, MLIS\, is the lead librarian on the statewide Right Service at the Right Time project. He is currently responsible for training\, overseeing data review\, vetting new services\, and collecting data on usage for the Right Service at the Right Time website. Fox has been a reference librarian at the Orange County Library System for the past 17 years and has worked extensively with individuals in need of social services and government assistance. Fox is the creator of a bimonthly cultural food history program and two gaming programs for adults at the library. \n\n\n\nVanessa Neblett\, MLIS\, is the Department Head\, Adult Services for the Orange County Library System (OCLS) and the Project Manager for Right Service at the Right Time (RSRT) for the past 4 years. For over 20 years\, she has worked in a variety of roles for OCLS including as a librarian\, Digital Access Architect\, and Assistant Manager in branches\, Circulation\, Acquisitions\, and Reference. In addition to RSRT\, Neblett oversees adult computer classes and programs\, ESL classes\, Talking Books\, and adult online high schools at OCLS.
URL:https://planfl.org/event/the-right-service-at-the-right-time-with-vanessa-neblett-and-josh-fox/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
END:VCALENDAR