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DTSTART;TZID=America/Chicago:20250730T100000
DTEND;TZID=America/Chicago:20250730T113000
DTSTAMP:20260426T212646
CREATED:20250226T184230Z
LAST-MODIFIED:20250707T144039Z
UID:10000325-1753869600-1753875000@planfl.org
SUMMARY:Strategic Marketing for Libraries with Ned Potter (2-part series)
DESCRIPTION:2-parts series: July 30th & July 31st \n\n\n\nThis is a hands-on and interactive workshop which breaks library marketing down into manageable chunks\, free of jargon and gimmicks. Above all the focus is on tying your library promotion together into effective marketing campaigns.In the first half we’ll look at marketing strategically as a non-profit organisation\, and then work on segmenting your audience and tailoring messages for each group\, simplifying key messages without dumbing down.  In the second half we’ll look at social media before tying everything together in a strategic marketing plan. Delegates will get a template marketing campaign document to work on in the session and then take back to their own institutions to develop. Everything in this training is designed to be applicable right away\, whether you want to better communicate the value of a particular service\, or to market your entire library.  \n\n\n\nNed Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/strategic-marketing-for-libraries-with-ned-potter-2-part-series/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250724T140000
DTEND;TZID=America/Chicago:20250724T150000
DTSTAMP:20260426T212646
CREATED:20250226T182213Z
LAST-MODIFIED:20250625T165359Z
UID:10000321-1753365600-1753369200@planfl.org
SUMMARY:Mastering Negative Feedback Online: Effective Strategies for Libraries with Laura Solomon
DESCRIPTION:We all dread it: the negative comment. Whether it’s on a blog post\, in an email\, or on a social media channel\, negative feedback can be demoralizing and challenging to address. This webinar explores the most common types of negative commentary and provides effective strategies for handling each. Learn to differentiate between online trolls and other negative users\, and discover the best approaches for managing these situations. By the end of this session\, you’ll be equipped with the knowledge and confidence to handle negative feedback professionally and constructively\, ensuring you’re prepared for those inevitable undesirable comments. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/mastering-negative-feedback-online-effective-strategies-for-libraries-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250722T140000
DTEND;TZID=America/Chicago:20250722T153000
DTSTAMP:20260426T212646
CREATED:20250226T155451Z
LAST-MODIFIED:20250625T150401Z
UID:10000310-1753192800-1753198200@planfl.org
SUMMARY:Turning Patrons into Cheerleaders with Linda Bruno
DESCRIPTION:Customer service – we hear about it every day\, if not every hour! Sadly\, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with. \n\n\n\nWe all know that with budget cuts and the ever-present “doing more with less\,” there is still a need to make sure our patrons are being served – and being served well. Indeed\, if our patrons are unhappy\, there’s a strong likelihood that we may experience even more budget cuts. It’s hard to convince those who hold the purse strings that they should let loose of those strings if the people we are supposed to serve think we don’t care! \n\n\n\nYour library is a wonderful place – people learn\, you help patrons find information they need\, you provide so many resources for people – all good reasons to cheer. And when our patrons are our biggest cheerleaders\, it becomes obvious why we exist – and why we should continue to do so! \n\n\n\nLet’s use this time to brainstorm ideas on how to turn our patrons into our biggest cheerleaders! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/turning-patrons-into-cheerleaders-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250716T140000
DTEND;TZID=America/Chicago:20250716T150000
DTSTAMP:20260426T212646
CREATED:20250226T182346Z
LAST-MODIFIED:20250625T164219Z
UID:10000322-1752674400-1752678000@planfl.org
SUMMARY:Auditing Your Library's Website: Benchmarking What You've Got with Laura Solomon
DESCRIPTION:Is your library’s website up to par? Determining the effectiveness of your website shouldn’t rely on guesswork. This webinar dives into the heart of website auditing\, providing you with a clear\, objective approach to evaluate your current site. Learn how to benchmark your website against modern standards for content\, images\, navigation\, usability\, and more. By applying these standards\, you’ll gain a comprehensive understanding of what works and what doesn’t. A website audit offers a robust foundation\, ensuring you’re well-prepared before embarking on a redesign\, whether it’s a minor update or a complete overhaul. Join front-end web developer\, Laura Solomon\, for an insightful one-hour session packed with data-driven principles and practical tools to enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/auditing-your-librarys-website-benchmarking-what-youve-got-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250715T140000
DTEND;TZID=America/Chicago:20250715T150000
DTSTAMP:20260426T212646
CREATED:20250226T153141Z
LAST-MODIFIED:20250625T145236Z
UID:10000309-1752588000-1752591600@planfl.org
SUMMARY:Promoting Your Library in the Community with Linda Bruno
DESCRIPTION:You know what a valuable resource your library is – but do the members of your community know? When we are immersed in the library environment ourselves\, it’s easy to forget that there are many in our community who really don’t know what we have to offer. So it’s our job to tell them! \n\n\n\n“Promoting Our Libraries in the Community” will prepare you to do just that. In this 60-minute session\, we’ll brainstorm ways to get the attention of not only our patrons\, but also members of our community who may wonder just what goes on at their local libraries. \n\n\n\nWe’ll discuss avenues for promotion – How can we get the message out? Where should we go to talk about our library? What should we talk about? There is no one who knows better why your library is such an important part of the community – and a passionate employee can promote your library like no one else! \n\n\n\nBut wait! Does this mean I have to be a public speaker?? Not at all! All you have to do is talk about where you work and I know you already love to do that. \n\n\n\nJoin us for this session and learn how to help others discover one of your community’s greatest treasures…your library! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/promoting-your-library-in-the-community-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250417T130000
DTEND;TZID=America/Chicago:20250417T140000
DTSTAMP:20260426T212646
CREATED:20250401T152106Z
LAST-MODIFIED:20250401T152242Z
UID:10000332-1744894800-1744898400@planfl.org
SUMMARY:Body Odor: How to Address Body Odor Without Awkwardness with Ryan Dowd
DESCRIPTION:Topics covered: \n\n\n\n\nWhen to have the “body odor” conversation\n\n\n\nTwo tools that make the conversation easier \n\n\n\nLawsuits around body odor and libraries (what the courts say!)\n\n\n\n\nDownload Flyer \n\n\n\nPlease note that our license limits this training to PLAN-member library staff and volunteers.
URL:https://planfl.org/event/body-odor-how-to-address-body-odor-without-awkwardness-with-ryan-dowd/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250320T130000
DTEND;TZID=America/Chicago:20250320T140000
DTSTAMP:20260426T212646
CREATED:20250227T212010Z
LAST-MODIFIED:20250304T181402Z
UID:10000331-1742475600-1742479200@planfl.org
SUMMARY:Handling Problem Interactions with Law Enforcement: A Conversation with Sheriff Ron Hain & Ryan Dowd
DESCRIPTION:Topics covered: \n\n\n\n\nPractical advice on how to handle challenging interactions with law enforcement.\n\n\n\nHow to handle an individual officer who behaves unprofessionally.\n\n\n\nTips on building a relationship with your police department.\n\n\n\n\nRon Hain has served in law enforcement for more than 28 years and has served as the Sheriff of Kane County\, Illinois since 2018. Ron has worked in varying capacities\, including narcotics officer\, canine handler\, SWAT Team Leader\, and Sheriff’s Office Criminal Interdiction Team. Since becoming Sheriff\, Ron has implemented a myriad of jail reform programs that have reduced recidivism (habitual relapse into crime) from 45% to 18% and reduced the opioid overdose deaths of the formerly incarcerated by 89%. \n\n\n\nDownload Flyer \n\n\n\nPlease note that our license limits this training to PLAN-member library staff and volunteers.
URL:https://planfl.org/event/handling-problem-interactions-with-law-enforcement-a-conversation-with-sheriff-ron-hain-ryan-dowd/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250226T140000
DTEND;TZID=America/Chicago:20250226T150000
DTSTAMP:20260426T212646
CREATED:20250112T195736Z
LAST-MODIFIED:20250304T190846Z
UID:10000306-1740578400-1740582000@planfl.org
SUMMARY:Strategize to Energize: Inside the Essential Libraries Initiative with Kaycee Shiley
DESCRIPTION:Ready to take your library to the next level? Join us for a webinar that reveals the secrets behind the LeRoy Collins Leon County Public Library’s successful strategic planning journey. Learn how to turn big ideas into actionable goals\, inspire community connections\, and build a roadmap for lasting impact. Whether you’re starting from scratch or refreshing your current plan\, this session will spark your creativity and give you practical tools to transform your library’s future. Don’t miss this opportunity to reimagine what’s possible!
URL:https://planfl.org/event/strategize-to-energize-inside-the-essential-libraries-initiative-with-kaycee-shiley/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250213T130000
DTEND;TZID=America/Chicago:20250213T140000
DTSTAMP:20260426T212646
CREATED:20250115T213445Z
LAST-MODIFIED:20250304T190751Z
UID:10000307-1739451600-1739455200@planfl.org
SUMMARY:Dementia: How to Work with People with Dementia and Alzheimer’s
DESCRIPTION:
URL:https://planfl.org/event/dementia-how-to-work-with-people-with-dementia-and-alzheimers/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241212T130000
DTEND;TZID=America/Chicago:20241212T133000
DTSTAMP:20260426T212646
CREATED:20241118T204221Z
LAST-MODIFIED:20241118T204322Z
UID:10000303-1734008400-1734010200@planfl.org
SUMMARY:Mental Illness Short Course: High Risk and Low Risk Situations
DESCRIPTION:This training will cover: \n\n\n\n\nWhat the research says about mental illness and violence\n\n\n\nThree warning flags that a situation is high risk\n\n\n\nTwo tools you can use in low-risk situations\n\n\n\n\nPlease note that the recording of this live training WILL NOT be added to Niche Academy. Instead\, two 5-minute trainings will be added (Mental Illness Part 1: High Risk Situations and Mental Illness Part 2: Low Risk Situations). \n\n\n\nIf you want to watch the replay of the combined training\, please register using the Zoom link above so you will be able to access the recording. \n\n\n\nNote: Due to licensing agreements\, access to this webinar is available to PLAN-member library staff only.
URL:https://planfl.org/event/mental-illness-short-course-high-risk-and-low-risk-situations/
CATEGORIES:Webinar
ATTACH;FMTTYPE=application/pdf:https://planfl.org/wp-content/uploads/20241114dowd-1.pdf
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241126T090000
DTEND;TZID=America/Chicago:20241126T120000
DTSTAMP:20260426T212646
CREATED:20241030T162339Z
LAST-MODIFIED:20250304T190643Z
UID:10000157-1732611600-1732622400@planfl.org
SUMMARY:Records Management Training
DESCRIPTION:This three-hour webinar is designed for anyone who works with or who is responsible for Florida public records. \n\n\n\nAlmost every library and library cooperative in Florida is subject to records management law: “…any state\, county\, district\, authority\, or municipal officer\, department\, division\, board\, bureau\, commission\, or other separate unit of government…and any other…entity acting on behalf of any public agency.“ \n\n\n\nRecords management is the management of records throughout their life cycle\, from their creation through active use\, inactive storage\, and final disposition. Florida’s records management program is authorized by section 257.36\, Florida Statutes and applies to records of public agencies as defined in 119.011(12)\, F.S. \n\n\n\nTopics covered: \n\n\n\n\nBasic concepts of records management.\n\n\n\nRecords retention\, records schedules and series.\n\n\n\nRecords disposition documentation and methods.\n\n\n\nRules and statutes concerning records storage and inventory.\n\n\n\nPublic access provisions.\n\n\n\nRules and standards concerning electronic records and email management.
URL:https://planfl.org/event/records-management-training/
CATEGORIES:Webinar
LOCATION:https://planfl.org/event/records-management-training/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241114T130000
DTEND;TZID=America/Chicago:20241114T140000
DTSTAMP:20260426T212646
CREATED:20241015T152858Z
LAST-MODIFIED:20241031T181017Z
UID:10000156-1731589200-1731592800@planfl.org
SUMMARY:Schizophrenia: An Interview with Esme Weijun Wang
DESCRIPTION:Join Ryan Dowd for this interview and hear the candid and personal experiences of a New York Times bestselling author who struggles with schizophrenia. \n\n\n\nEsmé Weijun Wang is the author of The Border of Paradise (2016) and The Collected Schizophrenias (2019). \n\n\n\nNote: Due to licensing agreements\, access to this webinar is available to PLAN-member library staff only.
URL:https://planfl.org/event/schizophrenia-an-interview-with-esme-weijun-wang/
CATEGORIES:Webinar
ATTACH;FMTTYPE=application/pdf:https://planfl.org/wp-content/uploads/20241114dowd-1.pdf
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20241015T140000
DTEND;TZID=America/Chicago:20241015T150000
DTSTAMP:20260426T212646
CREATED:20240924T174457Z
LAST-MODIFIED:20250304T190548Z
UID:10000135-1729000800-1729004400@planfl.org
SUMMARY:Strategies and Tips for Resolving Access Issues with Vendors with Susan Epstein and Rebecca Harrington
DESCRIPTION:Troubleshooting access to your library resources and communicating issues to vendors can seem overwhelming in today’s complex online environment. \nIn this one-hour session\, we’ll discuss strategies for effectively documenting access issues and tips for resolving access based on real-world success stories with vendors. \nWhether you report issues internally\, contact vendors directly\, or wear both hats in your library\, this webinar will help you improve your speed and efficiency in resolving access issues with vendors. \nSusan Epstein is Head of Library Access Systems at the FSU Charlotte Edwards Maguire Medical Library. In her 10+ years of troubleshooting and resolving access issues\, she has “strongly encouraged” accurate and clear testing\, communication\, and documentation from both her library colleagues and vendors. \nRebecca Harrington is Head of Resource Acquisition and Discovery at the Thomas G. Carpenter Library\, University of North Florida. She has spent over 20 years cleaning up library messes\, from negotiating licenses\, managing deaccession projects\, implementing systems and tools\, and spending quality time with technical support. \n\n\n\n\n\nRegister Now
URL:https://planfl.org/event/strategies-and-tips-for-resolving-access-issues-with-vendors-with-susan-epstein-and-rebecca-harrington/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240828T140000
DTEND;TZID=America/Chicago:20240828T150000
DTSTAMP:20260426T212646
CREATED:20231120T181754Z
LAST-MODIFIED:20231120T181756Z
UID:10000112-1724853600-1724857200@planfl.org
SUMMARY:Finding Your Focus in a World of Distractions with Linda Bruno
DESCRIPTION:If I asked you to list as many of your distractions as possible in 60 seconds\, how many could you list? But then\, my request is a distraction\, isn’t it?? And now – poof! You’ve lost your focus! \n\n\n\nPart of the issue with finding – and keeping – our focus is that sometimes we aren’t even aware we lost it! From multi-tasking to meetings to media (social and otherwise!)\, to my own tendencies\, every hour of the day seems to hold a multitude of opportunities to lose our focus. \n\n\n\nI recently read that it takes an average of 23 minutes and 15 seconds to regain full focus after a distraction at work. That seems a bit of a stretch – until you consider the key words “full focus.” We are so accustomed to partial focus\, we may even deny that our focus is elsewhere. \n\n\n\nIn this webinar\, we are going to heighten our awareness of distractions so that we can manage those distractions\, set boundaries when necessary and appropriate\, and calm the chaos that a loss of focus can create. Join us – and be ready to focus 😊! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240828bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240814T140000
DTEND;TZID=America/Chicago:20240814T153000
DTSTAMP:20260426T212646
CREATED:20231120T181505Z
LAST-MODIFIED:20231120T181507Z
UID:10000111-1723644000-1723649400@planfl.org
SUMMARY:How Do We SERVE Our Customers? with Linda Bruno
DESCRIPTION:There are thousands\, maybe hundreds of thousands (!) of books\, articles\, workshops\, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world. \n\n\n\nAnd yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming. \n\n\n\nPicture this: what would happen if your technology disappeared for a day or two or five? \n\n\n\nWhat would still draw your customers to your library? \n\n\n\nIn this webinar\, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture. We need to make sure we are pleasing our customers – which makes us all happy! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240814bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240807T140000
DTEND;TZID=America/Chicago:20240807T150000
DTSTAMP:20260426T212646
CREATED:20231120T181050Z
LAST-MODIFIED:20231120T181120Z
UID:10000110-1723039200-1723042800@planfl.org
SUMMARY:Making Your Habits Stick with Linda Bruno
DESCRIPTION:I recently read an article from a group of psychologists that said it takes 18 to 254 days to create a habit. 18 to 254!! That’s quite a range. No wonder we never know whether or not we’ve “arrived”! And often we focus on the time to develop that habit rather than the process we are using to get there\, which can result in…no results. \n\n\n\nIn this webinar\, based on James Clear’s bestselling book titled Atomic Habits\, we’re going to delve deeper into the “how” of developing a habit\, rather than the “how long.” According to James\, there are 4 laws we can follow that will result in new habits – and the inverse is true; if we do the opposite of those 4 laws\, we can break bad ones. \n\n\n\nDon’t let the word “law” worry you – he gives us simple guidelines to make sure we are moving in the right direction. Don’t miss this opportunity to reflect on a topic that can make a meaningful difference in your life! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240807bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240612T140000
DTEND;TZID=America/Chicago:20240612T150000
DTSTAMP:20260426T212646
CREATED:20231120T175617Z
LAST-MODIFIED:20231120T175619Z
UID:10000105-1718200800-1718204400@planfl.org
SUMMARY:The Art of Saying No to Customers with Linda Bruno
DESCRIPTION:Perhaps you’ve heard the myth that since the customer is always right\, you have to say yes to whatever they want. \n\n\n\nNews flash! Not only is the customer not always right\, there are certainly times when you can and should say no. \n\n\n\nBut even though the customer is not always right\, they are always “the customer.” Interactions with users require trust\, respect\, and focus on the needs of the individual. When we incorporate those aspects of service into our interactions\, we develop loyalty. And in today’s “I can find it elsewhere”-world\, loyalty is at a premium. \n\n\n\nIn this webinar\, we’ll help you determine when it’s appropriate to use that important little word. More importantly\, you’ll learn how to say no in a way that maintains the loyalty you’ve worked so hard to earn. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240612bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240529T140000
DTEND;TZID=America/Chicago:20240529T143000
DTSTAMP:20260426T212646
CREATED:20240125T233856Z
LAST-MODIFIED:20240419T184315Z
UID:10000126-1716991200-1716993000@planfl.org
SUMMARY:The Right Service at the Right Time with Vanessa Neblett and Josh Fox
DESCRIPTION:The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor\, jobless\, and homeless with social services and government assistance programs. \n\n\n\nIt is intended to assist customers who may seek privacy or who may be uncomfortable in asking for assistance in their search for help find local resources in all 67 Florida counties. \n\n\n\nStarted in 2010\, RSRT provides contact information and descriptions for customers on the following topics: Daily Needs\, Family Assistance\, Financial\, Healthcare\, Housing\, Immigration\, Jobs\, and Transportation. \n\n\n\nJoin us for this short\, informational session to learn more about how you and your patrons can access this free resource. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event. \n\n\n\nJoshua Fox\, MLIS\, is the lead librarian on the statewide Right Service at the Right Time project. He is currently responsible for training\, overseeing data review\, vetting new services\, and collecting data on usage for the Right Service at the Right Time website. Fox has been a reference librarian at the Orange County Library System for the past 17 years and has worked extensively with individuals in need of social services and government assistance. Fox is the creator of a bimonthly cultural food history program and two gaming programs for adults at the library. \n\n\n\nVanessa Neblett\, MLIS\, is the Department Head\, Adult Services for the Orange County Library System (OCLS) and the Project Manager for Right Service at the Right Time (RSRT) for the past 4 years. For over 20 years\, she has worked in a variety of roles for OCLS including as a librarian\, Digital Access Architect\, and Assistant Manager in branches\, Circulation\, Acquisitions\, and Reference. In addition to RSRT\, Neblett oversees adult computer classes and programs\, ESL classes\, Talking Books\, and adult online high schools at OCLS.
URL:https://planfl.org/event/the-right-service-at-the-right-time-with-vanessa-neblett-and-josh-fox/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240522T140000
DTEND;TZID=America/Chicago:20240522T150000
DTSTAMP:20260426T212646
CREATED:20231120T175238Z
LAST-MODIFIED:20231120T175240Z
UID:10000104-1716386400-1716390000@planfl.org
SUMMARY:Rhodium Rules with Linda Bruno
DESCRIPTION:We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using “the platinum rule.” But did you know that some sources say that rhodium is the most valuable of precious metals? Isn’t that the standard by which we might want to gauge our treatment of our customers? \n\n\n\nIn this 60-minute webinar\, we’ll brainstorm ways we can treat them in such a way that they’ll realize how much we value their presence in our libraries – even if it’s virtually. We’ll look at how we can make our customers feel as if they are our most precious resources – because indeed\, they are the reason we have a job. \n\n\n\nIt never hurts to look at ways we can make sure they’re glad they came to us! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240522bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240501T140000
DTEND;TZID=America/Chicago:20240501T150000
DTSTAMP:20260426T212646
CREATED:20231120T174911Z
LAST-MODIFIED:20231120T174914Z
UID:10000103-1714572000-1714575600@planfl.org
SUMMARY:Tension and Friction and Conflict - Oh My! with Linda Bruno
DESCRIPTION:Tension. Friction. Conflict. Disagreements. Discord. Call it what you will\, it’s still the bane of every working person’s existence. Let’s just get rid of it! Oh\, if only we could! That’s probably not a logical expectation but understanding it and dealing with it certainly is! \n\n\n\nThere are many reasons these feelings are in our workplaces. Occasionally (ahem!) we have different personalities in our orbit. With different personalities comes tension\, which sometimes moves to friction\, which sometimes becomes conflict and on and on! \n\n\n\nWe know that the problems within our workplace can affect service to our patrons and it is rarely – if ever – a positive effect. \n\n\n\nSo rather than try to pretend everything is hunky dory (gotta love that term!)\, let’s figure out ways to lessen the tension and friction caused by normal\, everyday emotions that we all have from time to time. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240501bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240327T140000
DTEND;TZID=America/Chicago:20240327T150000
DTSTAMP:20260426T212646
CREATED:20231117T213529Z
LAST-MODIFIED:20231117T213531Z
UID:10000088-1711548000-1711551600@planfl.org
SUMMARY:Trends in Emerging Tech with Laura Solomon
DESCRIPTION:With so much new technology coming at us so fast\, it can be difficult to keep up. \n\n\n\nJoin Laura Solomon for an exploration into emerging technology trends\, and how these trends might (or might not) re-shape library services. \n\n\n\nLaura Solomon is the Library Services Manager for the Ohio Public Library Information Network and a W3C-certified front-end web developer. She has been doing web development and design for more than twenty years\, in both public libraries and as an independent consultant. She’s written three books about social media and content marketing\, specifically for libraries\, and speaks nationally on both these and technology-related topics. As a former children’s librarian\, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240327solomon/
CATEGORIES:Essential Library Competencies,Technology Competencies,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240320T140000
DTEND;TZID=America/Chicago:20240320T150000
DTSTAMP:20260426T212646
CREATED:20231120T174125Z
LAST-MODIFIED:20231120T174126Z
UID:10000101-1710943200-1710946800@planfl.org
SUMMARY:Let's Get Personal with Linda Bruno
DESCRIPTION:Organizations everywhere are trying to set themselves apart and the library world is no different – or at least we shouldn’t be. Just a decade or so ago\, we didn’t worry about “competition\,” but now it’s rampant. Bookstores\, online resources\, Smartphones\, even Starbucks! All are competing for “our customer.” \n\n\n\nWhat can we do to make sure our patrons remain loyal to us and realize our value? How can we make our customers feel so special\, they can’t wait to return? How do we make sure we don’t tend to lump them into a big group called “our customers”? \n\n\n\nIn this 60-minute webinar\, we’ll look at how personalization may be one key that can help us remain first in our customers’ hearts in today’s competitive environment.  \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240320bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240221T140000
DTEND;TZID=America/Chicago:20240221T150000
DTSTAMP:20260426T212646
CREATED:20231117T213004Z
LAST-MODIFIED:20240112T172218Z
UID:10000087-1708524000-1708527600@planfl.org
SUMMARY:Useful AI Tools with Laura Solomon
DESCRIPTION:Artificial intelligence (AI) is changing the world\, and libraries can take advantage of AI tools to improve a wide variety of library services\, from providing personalized recommendations to answering complex questions. \n\n\n\nWe’ll discuss a variety of AI tools\, including those for marketing\, research\, transcription\, writing and more.  \n\n\n\nThis class is perfect for any librarian or library staff member who is interested in learning more about the usefulness of AI. \n\n\n\nLaura Solomon is the Library Services Manager for the Ohio Public Library Information Network and a W3C-certified front-end web developer. She has been doing web development and design for more than twenty years\, in both public libraries and as an independent consultant. She’s written three books about social media and content marketing\, specifically for libraries\, and speaks nationally on both these and technology-related topics. As a former children’s librarian\, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240221solomon/
CATEGORIES:Essential Library Competencies,Technology Competencies,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20240214T140000
DTEND;TZID=America/Chicago:20240214T150000
DTSTAMP:20260426T212646
CREATED:20231120T173803Z
LAST-MODIFIED:20231120T173804Z
UID:10000100-1707919200-1707922800@planfl.org
SUMMARY:Persevere with Passion with Linda Bruno
DESCRIPTION:Perseverance. It’s such a common word\, it has almost become cliché. And yet…there is nothing cliché’ about what our world has experienced in recent years. How do we truly persevere in the midst of sometimes-difficult situations? \n\n\n\nPerseverance has definitely become a necessary attribute just to work in a library these days. To do it with passion can be fulfilling – and draining – in the midst of life changes and challenges. \n\n\n\nAnd if we’re being honest with ourselves\, the passion we are so proud of in our work requires perseverance to maintain. This webinar will help you do just that! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240214bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20231129T140000
DTEND;TZID=America/Chicago:20231129T153000
DTSTAMP:20260426T212647
CREATED:20231114T214547Z
LAST-MODIFIED:20231120T163235Z
UID:10000084-1701266400-1701271800@planfl.org
SUMMARY:Let's Do a Mind Map with Linda Bruno
DESCRIPTION:You may have heard the term “mind mapping.” But have you ever wondered exactly what it means? Does it mean we are going to study the brain? No 😊 – I don’t think a 90-minute webinar could quite cover that complex organ! \n\n\n\nHowever\, we are going to unleash our brains in a creative process known as mind mapping. \n\n\n\nIn this online workshop (notice the fun format we’ll be using – it’s online AND it’s a workshop!)\, we are going to start with your idea – so we’ll ask you to submit your idea a few days ahead (you’ll receive a reminder email) so that you can be prepared. \n\n\n\nWhether you are planning an event for your library\, trying to develop a new service offering\, a new program\, or even a project you’ve been wanting to do in your personal life\, this online workshop is just what you need to get a significant start on where to begin…and what to do next and next and next! \n\n\n\nAs everyone shares their ideas in the online workshop\, the rest of us will help each attendee work through their own mind map to come up with as many details as we can possibly imagine over the course of our 90 minutes together\, some of which you may not even need. By using guiding questions\, we’ll also be able to help bring out important details that might otherwise be overlooked. \n\n\n\nImagine the wealth of creativity contained within our “meeting room” in the minds of all the attendees – and you have all of that at your disposal! \n\n\n\nThis is a unique opportunity to not only take some time to really focus on that idea that has been percolating in your mind\, but also be able to pick the brains of some highly imaginative people. \n\n\n\nDon’t miss this special online workshop! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/lets-do-a-mind-map-with-linda-bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230929T080000
DTEND;TZID=America/Chicago:20230929T090000
DTSTAMP:20260426T212647
CREATED:20230602T142629Z
LAST-MODIFIED:20230928T172523Z
UID:10000076-1695974400-1695978000@planfl.org
SUMMARY:Exploring the Magic of IFTTT to Help Streamline Your Digital Life with Chad Mairn
DESCRIPTION:Register for live webinar or recording \n\n\n\nIFTTT (If This\, Then That) is a versatile automation platform that empowers you to connect and streamline your digital life. It puts the Internet to work for you by generating simple connections with online products that you use every day. In this webinar\, we will: \n\n\n\n\nUnderstand the Internet of Things and see how they will change the world.\n\n\n\nLearn how to use and customize IFTTT to connect with a variety of products and services.\n\n\n\nGain insights from real-world examples of how individuals and businesses have successfully leveraged IFTTT to simplify their digital workflows and enhance productivity.\n\n\n\nExplore other automation tools like Zapier\, Hootsuite\, Buffer\, and others.\n\n\n\n\nChad Mairn is an Information Services Librarian\, Assistant Professor\, and is the founder of the Innovation Lab at St. Petersburg College. While an undergraduate studying Humanities at the University of South Florida (USF)\, Chad was awarded a Library of Congress Fellowship for helping archive personal papers and other items in the Leonard Bernstein Collection. During his Library and Information Science graduate work\, also at USF\, Chad became a technology liaison between the Bill and Melinda Gates Foundation and Florida public libraries. \n\n\n\nPLAN webinars are free for all Florida library staff and volunteers.
URL:https://planfl.org/event/exploring-the-magic-of-ifttt-to-help-streamline-your-digital-life-with-chad-mairn/
CATEGORIES:Leadership,Technology Competencies,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230914T100000
DTEND;TZID=America/Chicago:20230914T113000
DTSTAMP:20260426T212647
CREATED:20221216T175128Z
LAST-MODIFIED:20221216T175128Z
UID:10000064-1694685600-1694691000@planfl.org
SUMMARY:Presentation Skills with Ned Potter
DESCRIPTION:This is a two-part webinar: \n\n\n\n\nSeptember 7\, 2023 @ 10:00 am – 11:30 am CDT\n\n\n\nSeptember 14\, 2023 @ 10:00 am – 11:30 am CDT\n\n\n\n\nYou can register once and access both sessions:Register for live webinars or webinar recordings \n\n\n\nThe aim of this two-part workshop is to build confidence and be able to produce amazing looking but\, crucially\, effective presentations in a variety of styles depending on how important the presentation is and how much time you have. \n\n\n\nEverything in this hands-on training is based on the research into multimedia communication and how to get your key messages to stay in the minds of your audience: how to make your message stick. No gimmicks\, just achievable ideas and techniques which work. \n\n\n\nWe’ll cover the golden rules of creating presentations\, finding amazing images without breaking copyright laws or spending any money\, and creating PowerPoint Presentations in different styles. We’ll also look at interactive quizzing tools such as Menti: when and when not to use them\, and how to use them most effectively. \n\n\n\nNed Potter is an Academic Liaison Librarian at the University of York\, and a Trainer for various organizations including the Bodleian\, the NHS and the British Library in the UK\, and PiCS in Australasia. His book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Twitter at @ned_potter.
URL:https://planfl.org/event/presentation-skills-with-ned-potter-2/2023-09-14/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230908T110000
DTEND;TZID=America/Chicago:20230908T120000
DTSTAMP:20260426T212647
CREATED:20230602T142422Z
LAST-MODIFIED:20230602T142424Z
UID:10000075-1694170800-1694174400@planfl.org
SUMMARY:Unleashing the Power of ChatGPT in Libraries with Chad Mairn
DESCRIPTION:Register for live webinar or recording \n\n\n\nIn this webinar\, learn about the transformative power of Artificial Intelligence (AI) and its impact on libraries and education. In this session\, we will study the potential of ChatGPT\, a cutting-edge language model developed by OpenAI\, and how it can be harnessed effectively in various library and academic contexts. This webinar aims to equip you with the knowledge and practical insights necessary to integrate ChatGPT seamlessly into your daily life and educational practices. We will: \n\n\n\n\nGain an understanding of AI and its evolution into an inherent feature of machines.\n\n\n\nExplore the capabilities of ChatGPT\, ranging from generating human-like text for chatbots to automated content creation\, and beyond.\n\n\n\nWitness real-world examples of how ChatGPT can be integrated into library services.\n\n\n\nEngage in collaborative brainstorming to uncover innovative ways to leverage this technology in your libraries and classrooms\, ultimately enhancing the learning experience.\n\n\n\n\nChad Mairn is an Information Services Librarian\, Assistant Professor\, and is the founder of the Innovation Lab at St. Petersburg College. While an undergraduate studying Humanities at the University of South Florida (USF)\, Chad was awarded a Library of Congress Fellowship for helping archive personal papers and other items in the Leonard Bernstein Collection. During his Library and Information Science graduate work\, also at USF\, Chad became a technology liaison between the Bill and Melinda Gates Foundation and Florida public libraries. \n\n\n\nPLAN webinars are free for all Florida library staff and volunteers.
URL:https://planfl.org/event/unleashing-the-power-of-chatgpt-in-libraries-with-chad-mairn/
CATEGORIES:Leadership,Technology Competencies,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230907T100000
DTEND;TZID=America/Chicago:20230907T113000
DTSTAMP:20260426T212647
CREATED:20221216T175128Z
LAST-MODIFIED:20221216T175128Z
UID:10000051-1694080800-1694086200@planfl.org
SUMMARY:Presentation Skills with Ned Potter
DESCRIPTION:This is a two-part webinar: \n\n\n\n\nSeptember 7\, 2023 @ 10:00 am – 11:30 am CDT\n\n\n\nSeptember 14\, 2023 @ 10:00 am – 11:30 am CDT\n\n\n\n\nYou can register once and access both sessions:Register for live webinars or webinar recordings \n\n\n\nThe aim of this two-part workshop is to build confidence and be able to produce amazing looking but\, crucially\, effective presentations in a variety of styles depending on how important the presentation is and how much time you have. \n\n\n\nEverything in this hands-on training is based on the research into multimedia communication and how to get your key messages to stay in the minds of your audience: how to make your message stick. No gimmicks\, just achievable ideas and techniques which work. \n\n\n\nWe’ll cover the golden rules of creating presentations\, finding amazing images without breaking copyright laws or spending any money\, and creating PowerPoint Presentations in different styles. We’ll also look at interactive quizzing tools such as Menti: when and when not to use them\, and how to use them most effectively. \n\n\n\nNed Potter is an Academic Liaison Librarian at the University of York\, and a Trainer for various organizations including the Bodleian\, the NHS and the British Library in the UK\, and PiCS in Australasia. His book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Twitter at @ned_potter.
URL:https://planfl.org/event/presentation-skills-with-ned-potter-2/2023-09-07/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230725T140000
DTEND;TZID=America/Chicago:20230725T150000
DTSTAMP:20260426T212647
CREATED:20221212T211559Z
LAST-MODIFIED:20221212T211559Z
UID:10000045-1690293600-1690297200@planfl.org
SUMMARY:How Language Rules Your Mind with Linda Bruno
DESCRIPTION:Register for live webinar or recording \n\n\n\nWhen we hear someone say\, “Watch your language\,” we often think of cursing\, intentionally belittling someone\, or being defensive. And of course\, we need to watch our language regarding those areas. \n\n\n\nHave you ever considered\, though\, how you talk to yourself? Or about yourself? Or what you “tell yourself” as you talk to others? In this webinar\, we’ll talk about those things…and how having an awareness of our language can change the direction of our days. I don’t know about you\, but sometimes\, my days need to change direction! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\nPLAN webinars are free for all Florida library staff and volunteers.
URL:https://planfl.org/event/how-language-rules-your-mind-with-linda-bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
END:VEVENT
END:VCALENDAR