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DTSTART;TZID=America/Chicago:20251016T130000
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DTSTAMP:20260426T094741
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SUMMARY:Encampments: Community-Wide responses with Iain De Jong and Ryan Dowd
DESCRIPTION:TOPICS COVERED: \n\n\n\n\nHow to build a community-wide strategy for addressing encampments\n\n\n\nWhy direct engagement with people living in encampments leads to better solutions\n\n\n\nThe most common mistakes communities make in encampment responses and practical steps to avoid them.\n\n\n\n\n*Quick note: This training is for those involved in community wide response to encampments (street outreach professionals\, etc.). This is not for responding to an encampment on your property or nearby. \n\n\n\nABOUT THE PRESENTER: \n\n\n\nIain De Jong is the President & CEO of OrgCode with over 20 years of experience in the housing and homelessness industry having held positions in the public\, non-profit\, and private sectors. Iain is a renowned international expert in ending homelessness as a consultant\, author\, researcher\, and keynote speaker. Iain also spent 10 years teaching Community Planning in the Graduate Planning Program at York University. When not travelling\, Iain calls Oakville\, ON home.
URL:https://planfl.org/event/encampments-community-wide-responses-with-iain-de-jong-and-ryan-dowd/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251001T000000
DTEND;TZID=America/Chicago:20251001T235959
DTSTAMP:20260426T094741
CREATED:20241030T201350Z
LAST-MODIFIED:20241031T212745Z
UID:10000186-1759276800-1759363199@planfl.org
SUMMARY:Essentials of Library Science: A Crash Course for Library Staff with Regina Burgess
DESCRIPTION:This self-paced course explores libraries as dynamic community centers and covers key areas\, including intellectual freedom and access to information; understanding different library types and staff roles; using classification systems such as the Dewey Decimal and Library of Congress; how technology reshapes library functions; and strategies for effective collection management and community programs. This course is perfect for enhancing your skills and understanding of modern librarianship. \n\n\n\nYou will need a Niche Academy account to access this course; if you don’t have a Niche Academy account\, you can create one at my.nicheacademy.com/plan-staff. Due to licensing agreements\, this course is available to PLAN-member library staff only. If your library is not a member of PLAN\, please contact your multitype library cooperative for access to self-paced courses.
URL:https://planfl.org/event/essentials-of-library-science-a-crash-course-for-library-staff-with-regina-burgess/2025-10-01/
LOCATION:FL
CATEGORIES:Self-Paced Course
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250924T140000
DTEND;TZID=America/Chicago:20250924T150000
DTSTAMP:20260426T094741
CREATED:20250728T221722Z
LAST-MODIFIED:20250728T221723Z
UID:10000342-1758722400-1758726000@planfl.org
SUMMARY:Managing Employee Performance: A Simple Formula for Talking with Staff with Doug Crane
DESCRIPTION:The success of any project or plan relies on the work of your staff. Supervision is not for the faint of heart\, especially when employees need to be coached or counseled. So how can we manage employee performance without tearing our hair out? In this webinar\, learn a simple and widely tested approach to interacting with your employees that takes some of the stress out of the process.  \n\n\n\nThis webinar will present on: \n\n\n\n\nThe challenges of employee performance management\n\n\n\nThe SBI Feedback model for coaching and counseling employees\n\n\n\nWorking with your HR Department\n\n\n\nFMLA\, ADA\, and other Fair Employment principles\n\n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/managing-employee-performance-a-simple-formula-for-talking-with-staff-with-doug-crane/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250923T140000
DTEND;TZID=America/Chicago:20250923T153000
DTSTAMP:20260426T094741
CREATED:20250226T171041Z
LAST-MODIFIED:20250625T152336Z
UID:10000318-1758636000-1758641400@planfl.org
SUMMARY:Understanding Compassion Fatigue with Linda Bruno
DESCRIPTION:You love your job. You love your library. You love helping your patrons prepare for a job interview or apply for benefits or even just find a good read. But…There are days when you’ve given just about all you have to give.  At the end of the day\, you feel drained\, or irritated\, or both! You feel like you’ve helped everyone you can help ~ but there are more patrons who still need you. And family members who need you. And friends who need you. And even the grocery store clerk needs you!“Compassion Fatigue” is a term normally heard in a medical/caregiver environment\, describing a caregiver’s reaction to chronic stress that results in feelings of hopelessness\, anxiety\, self-doubt\, lack of focus and fatigue.Yet isn’t that what you are\, too…a “caregiver”? Sometimes people just need to know that someone really does care – and you’re happy to let them know that. At the end of the day\, though\, when every single solitary person you have seen has required extra “care\,” your energy level can be depleted.Add in the additional care that’s needed during a community crisis (hurricanes\, pandemics\, floods!) or any of the challenges we face on this journey we call life and…how do you deal with the depth of fatigue that caring can create?“Understanding Compassion Fatigue in Your Library” is an honest discussion of just what “compassion fatigue” is. What kinds of situations cause that energy drain? How can we recognize it?  How does it affect our working environment?  What can we do about it?? We’ll explore ways to take care of yourself so you can continue to show compassion and give your patrons – and others – the care they need.Join us for this webinar and leave with a better understanding of why you feel the way you do and how you can deal with it more effectively. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/understanding-compassion-fatigue-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250917T140000
DTEND;TZID=America/Chicago:20250917T150000
DTSTAMP:20260426T094741
CREATED:20250728T221404Z
LAST-MODIFIED:20250728T221406Z
UID:10000341-1758117600-1758121200@planfl.org
SUMMARY:Developing Motivated Cultures: Six Simple Factors that Shape Your Organization with Doug Crane
DESCRIPTION:Every good organization has a strategic plan. However\, the success of that plan is highly dependent on your organization’s culture. A strong culture motivates employees to work harder and find ways past obstacles. So how can culture be developed and shaped to increase everyone’s motivation?  \n\n\n\nIn this webinar\, you will learn: \n\n\n\n\nA specific definition of culture and how it shapes an organization\n\n\n\nThe six direct and indirect factors that determine motivation\n\n\n\nHow a group of cultural “Firewatchers” can shape your culture\n\n\n\nStrategies to grow a strong culture and keep it thriving\n\n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/developing-motivated-cultures-six-simple-factors-that-shape-your-organization-with-doug-crane/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250916T140000
DTEND;TZID=America/Chicago:20250916T153000
DTSTAMP:20260426T094741
CREATED:20250226T170030Z
LAST-MODIFIED:20250625T152145Z
UID:10000316-1758031200-1758036600@planfl.org
SUMMARY:Shields Up! Warding Off Negativity with Linda Bruno
DESCRIPTION:Have you ever noticed how easy it is to get totally drawn into the world of the negative? Or maybe I should say\, “how easy it is to get drawn into what sometimes seems a totally negative world”! \n\n\n\nAnd have you ever noticed that we often tend to share our negativity with others – our co-workers\, patrons\, friends\, and family – and sometimes total strangers? And that it becomes a rather vicious cycle of “sharing?” \n\n\n\nWhat we sometimes forget is that holding on to negativity vs. focusing on the positive is a choice\, not something over which we have absolutely no control. \n\n\n\nIn this 90-minute webinar\, we’re going to look briefly at what tends to bring out our negativity\, how long we hang on to negative thoughts\, and how we generally react to the feelings that come as a result of those negative thoughts. \n\n\n\nThen we’ll talk about choices – how do we raise awareness of the choices we’re making regarding our own feelings? How do we ensure that those choices are going to be to our benefit? How do we use this skill to impact our lives? \n\n\n\nIn other words\, how do we choose to stay positive when negativity seems to be the norm? \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/shields-up-warding-off-negativity-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250911T140000
DTEND;TZID=America/Chicago:20250911T150000
DTSTAMP:20260426T094741
CREATED:20250226T182010Z
LAST-MODIFIED:20250625T165128Z
UID:10000320-1757599200-1757602800@planfl.org
SUMMARY:Future Forward: Emerging Tech Trends with Laura Solomon
DESCRIPTION:With the rapid pace of new technology\, keeping up can be a challenge. Join Laura Solomon for an insightful exploration into emerging tech trends and their potential impact on library services. Discover how these trends might reshape the way libraries operate\, serve their communities\, and stay ahead in the digital age. This webinar will provide a glimpse into the future of technology\, helping you stay informed and prepared for what’s next. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/future-forward-emerging-tech-trends-with-laura-solomon/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250911T130000
DTEND;TZID=America/Chicago:20250911T140000
DTSTAMP:20260426T094741
CREATED:20250820T131448Z
LAST-MODIFIED:20250820T131450Z
UID:10000344-1757595600-1757599200@planfl.org
SUMMARY:Teenagers (Part 3): Teens in Groups with Ryan Dowd
DESCRIPTION:TOPICS COVERED: \n\n\n\n\nWhy teens behave differently in front of other teens\n\n\n\nWhy teens feel less responsible for their actions when in a group\n\n\n\nEight strategies you can use to manage teen group behavior\n\n\n\n\nFlyer
URL:https://planfl.org/event/teenagers-part-3-teens-in-groups-with-ryan-dowd/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250910T100000
DTEND;TZID=America/Chicago:20250910T113000
DTSTAMP:20260426T094741
CREATED:20250226T185202Z
LAST-MODIFIED:20250707T144837Z
UID:10000327-1757498400-1757503800@planfl.org
SUMMARY:Presentation Skills for Librarians with Ned Potter
DESCRIPTION:2-parts series: September 10th & September 17th \n\n\n\nThe aim of these workshops is to build confidence and be able to produce amazing looking but\, crucially\, effective presentations\, in a variety of styles depending on how important the presentation is and how much time you have. \n\n\n\nEverything in this hands-on training is based on the research into multimedia communication\, and how to get your key messages to stay in the minds of your audience: how to make your message stick. No gimmicks\, just achievable ideas and techniques which work. \n\n\n\nThe workshop covers the golden rules of creating presentations\, finding amazing images without breaking copyright laws or spending any money\, and creating PowerPoint Presentations in different styles\, varying in complexity and flexibility so you can choose which to use for a given presentation. \n\n\n\nWe’ll also look at presenting itself: researching presentations\, delivering talks and teaching\, and conquering nerves. \n\n\n\nNed Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/presentation-skills-for-librarians-with-ned-potter/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250909T140000
DTEND;TZID=America/Chicago:20250909T150000
DTSTAMP:20260426T094741
CREATED:20250226T170636Z
LAST-MODIFIED:20250625T151949Z
UID:10000313-1757426400-1757430000@planfl.org
SUMMARY:Understanding Yourself as a Supervisor with Linda Bruno
DESCRIPTION:As a supervisor\, it comes as no surprise to you that no two people are alike. Sometimes one person can even behave differently from day to day!The differences people exhibit can add interest and creativity to your workplace. But if you don’t understand what’s behind the differences\, those “interesting” behaviors can also be a bit frustrating\, especially when they aren’t behaving as YOU would behave!In this fast-paced one-hour session\, we’ll look at common characteristics – the good\, the bad\, and the ugly! – of the four primary behavioral styles. We’ll examine strengths and weaknesses so that you can recognize both aspects of your own behavior and apply that knowledge to your daily interactions with your staff. This is a chance to learn more about yourself – which is especially helpful when you’re supervising others! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/understanding-yourself-as-a-supervisor-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250904T140000
DTEND;TZID=America/Chicago:20250904T150000
DTSTAMP:20260426T094741
CREATED:20250226T205227Z
LAST-MODIFIED:20250728T220718Z
UID:10000329-1756994400-1756998000@planfl.org
SUMMARY:Leadership: Challenges and Rewards with Doug Crane
DESCRIPTION:What does it take to be a leader? To be blunt\, leadership is not easy. In fact\, it may not even be right for you! Discover the challenges and rewards of leadership in this webinar.  \n\n\n\n\nParticipants will learn:\n\n\n\nThe reasons why you should NOT become a leader\n\n\n\nThe special aspects of leading in a government or non-profit organization\n\n\n\nThe hidden rewards of leadership (it’s not just about promotions)\n\n\n\nSix starter tips for the leadership path\n\n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/leadership-challenges-and-rewards-with-doug-crane/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250901T000000
DTEND;TZID=America/Chicago:20250901T235959
DTSTAMP:20260426T094741
CREATED:20241030T201350Z
LAST-MODIFIED:20241031T212745Z
UID:10000185-1756684800-1756771199@planfl.org
SUMMARY:Essentials of Library Science: A Crash Course for Library Staff with Regina Burgess
DESCRIPTION:This self-paced course explores libraries as dynamic community centers and covers key areas\, including intellectual freedom and access to information; understanding different library types and staff roles; using classification systems such as the Dewey Decimal and Library of Congress; how technology reshapes library functions; and strategies for effective collection management and community programs. This course is perfect for enhancing your skills and understanding of modern librarianship. \n\n\n\nYou will need a Niche Academy account to access this course; if you don’t have a Niche Academy account\, you can create one at my.nicheacademy.com/plan-staff. Due to licensing agreements\, this course is available to PLAN-member library staff only. If your library is not a member of PLAN\, please contact your multitype library cooperative for access to self-paced courses.
URL:https://planfl.org/event/essentials-of-library-science-a-crash-course-for-library-staff-with-regina-burgess/2025-09-01/
LOCATION:FL
CATEGORIES:Self-Paced Course
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250827T140000
DTEND;TZID=America/Chicago:20250827T150000
DTSTAMP:20260426T094741
CREATED:20250226T182631Z
LAST-MODIFIED:20250625T164923Z
UID:10000324-1756303200-1756306800@planfl.org
SUMMARY:The State of Social Media: Trends & Challenges with Laura Solomon
DESCRIPTION:Social media is no longer a novelty for libraries; it’s an essential part of modern operations. However\, social media platforms have significantly matured and evolved. What worked ten\, five\, or even one year ago might not be effective today. User demographics\, behaviors\, and motivations have shifted in unexpected ways. Join social media author Laura Solomon for an in-depth exploration of the current state of social media. Discover the latest trends and the unique challenges libraries face in this ever-changing landscape. Stay ahead by understanding what’s happening now. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/the-state-of-social-media-trends-challenges-with-laura-solomon/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250826T140000
DTEND;TZID=America/Chicago:20250826T153000
DTSTAMP:20260426T094741
CREATED:20250226T170425Z
LAST-MODIFIED:20250625T151737Z
UID:10000314-1756216800-1756222200@planfl.org
SUMMARY:Coaching Others for Success with Linda Bruno
DESCRIPTION:What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage\, teach\, help\, develop\, grow\, train\, instruct\, mentor\, and advise. Whew! That’s a big job! And the reason it’s such a big job is that effective coaching is critical to “winning” – or as we say in the workplace – “success.” \n\n\n\nSuccess doesn’t just happen though\, does it? It often takes someone coming alongside to coach and mentor others to give them the best chance for succeeding. \n\n\n\nIndeed\, feedback through coaching is a roadmap of sorts. A good coach sees when someone is veering off-course and gives feedback to help that person get back on track. \n\n\n\nIn this fast-paced 90-minute session\, we’ll discuss helping others set meaningful goals and all that entails. We’ll learn why understanding obstacles\, listening to their concerns\, and helping them move forward is so important in helping them achieve what you both want – a job well done. \n\n\n\nWhether you’re a supervisor or just enjoy helping others succeed\, join us for this thought-provoking webinar! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/coaching-others-for-success-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250821T140000
DTEND;TZID=America/Chicago:20250821T150000
DTSTAMP:20260426T094741
CREATED:20250226T205030Z
LAST-MODIFIED:20250728T220401Z
UID:10000330-1755784800-1755788400@planfl.org
SUMMARY:Overcoming the Email Avalanche: Three Steps to an Empty Inbox with Doug Crane
DESCRIPTION:Huge volumes of email are a fact of office life\, yet it threatens to overwhelm our work.  Is there a way to get email under control short of mass deleting your entire inbox?  Yes\, there is! \n\n\n\n\nIn this fun and engaging class\, participants will learn how to:\n\n\n\nClear out inbox backlog\, no matter how large\n\n\n\nIdentify different types of actionable email and respond accordingly\n\n\n\nCreate an efficient organizational structure to their email client\n\n\n\nReliably locate archived email\n\n\n\n\nCelebrate the joys of an empty inbox! \n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/overcoming-the-email-avalanche-three-steps-to-an-empty-inbox-with-doug-crane/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250819T140000
DTEND;TZID=America/Chicago:20250819T153000
DTSTAMP:20260426T094741
CREATED:20250226T170225Z
LAST-MODIFIED:20250625T151330Z
UID:10000315-1755612000-1755617400@planfl.org
SUMMARY:17+ Ways to Nurture Customer Relationships with Linda Bruno
DESCRIPTION:If you look up the word relationship\, you’ll find something along the lines of… “the relation connecting or binding participants in a relationship” or… “a specific instance or type of kinship.” \n\n\n\nAlthough normally you may not think of binding your customers (although sometimes you might feel like you’d like to!)\, maybe the more accurate meaning of “relationship” when it applies to our customers would be to blend those two statements. I like to think of customer relationships as a “binding kinship.” In other words\, something draws them – and keeps them coming – to your library. Often that something is “kinship.” They like how they feel when they come to your library. It has become their “third place.” \n\n\n\nIn this 90-minute webinar\, we’ll talk about how to nurture relationships with your customers to keep them coming back. We’ll develop a list of simple\, cost-free\, easy-to-implement ways to make them feel welcome. When they feel welcome\, they’re more likely to be an advocate for your library – and we can all use more advocates! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/17-ways-to-nurture-customer-relationships-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250814T130000
DTEND;TZID=America/Chicago:20250814T140000
DTSTAMP:20260426T094741
CREATED:20250723T201902Z
LAST-MODIFIED:20250723T201942Z
UID:10000340-1755176400-1755180000@planfl.org
SUMMARY:Teenagers (Part 2): Teens with Trauma/ACEs - Ryan Dowd
DESCRIPTION:TOPICS COVERED: \n\n\n\n\nFive tools for working with teens with trauma/ACEs\n\n\n\nTypes of Adverse Childhood Experiences (ACEs) teens can experience\n\n\n\nImpact of trauma on the brain (and their behavior)\n\n\n\n\nDownload the flyer and share with staff at your organization!
URL:https://planfl.org/event/teenagers-part-2-teens-with-trauma-aces-ryan-dowd/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250812T140000
DTEND;TZID=America/Chicago:20250812T150000
DTSTAMP:20260426T094741
CREATED:20250226T170911Z
LAST-MODIFIED:20250625T151108Z
UID:10000317-1755007200-1755010800@planfl.org
SUMMARY:Customer Service from the Inside Out with Linda Bruno
DESCRIPTION:Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could see them stomping around or hear them “harrumphing” as they went about their business. Whichever signal they were sending to give you a clue about their dissatisfaction\, chances are that clue was at least in part due to a lack of internal customer service. \n\n\n\nBut what is “internal” customer service? Aren’t our customers from the outside? Most are\, of course. But we can’t serve those outside customers unless we are working to serve our internal customers as well. \n\n\n\nIn this one-hour session\, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure ours is as good as it can be! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/customer-service-from-the-inside-out-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250807T140000
DTEND;TZID=America/Chicago:20250807T150000
DTSTAMP:20260426T094741
CREATED:20250226T182505Z
LAST-MODIFIED:20250625T164718Z
UID:10000323-1754575200-1754578800@planfl.org
SUMMARY:Picture Perfect: Making Your Images Ready for the Web with Laura Solomon
DESCRIPTION:Are you responsible for creating and posting graphics or photos online? If your images are stretched\, pixelated\, or not optimized for specific social media channels\, they could be costing you valuable attention—and potentially your patrons’ mobile bandwidth. This webinar will guide you through best practices for preparing web images\, ensuring they look their best and are efficient to load. Learn how to optimize photos and graphics for different platforms\, avoid common pitfalls\, and make your images stand out. Gain the insights you need to make your images ready for prime time and enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/picture-perfect-making-your-images-ready-for-the-web-with-laura-solomon/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250806T100000
DTEND;TZID=America/Chicago:20250806T110000
DTSTAMP:20260426T094741
CREATED:20250805T141704Z
LAST-MODIFIED:20250805T141749Z
UID:10000338-1754474400-1754478000@planfl.org
SUMMARY:Knowledge Hub: Artificial Intelligence
DESCRIPTION:Join us for our monthly AI discussions—whether you’re an AI novice or a daily user\, everyone is welcome! \n\n\n\nWe meet on the first Wednesday of each month. Register once and attend any or all of the sessions. \n\n\n\nThese informal discussions start with a brief demo of an AI tool\, followed by an open conversation where you can share your experiences\, learn about AI in libraries\, and catch up on the latest AI news. \n\n\n\nNo prior AI experience is required\, and all Florida library staff are welcome to attend.
URL:https://planfl.org/event/knowledge-hub-artificial-intelligence-2/2025-08-06/
LOCATION:FL
CATEGORIES:Knowledge Hub
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T140000
DTEND;TZID=America/Chicago:20250805T153000
DTSTAMP:20260426T094741
CREATED:20250226T161759Z
LAST-MODIFIED:20250625T150842Z
UID:10000312-1754402400-1754407800@planfl.org
SUMMARY:How to Train Staff Effectively with Linda Bruno
DESCRIPTION:You’ve finally done it! You’ve found the perfect fit for a vacant position. Or maybe you’ve realized that your staff needs some refresher training to absorb all of the changes that have happened in your library. \n\n\n\nSo what’s your plan? Are you sure you’ve got everything covered? Have you established criteria for success? How deep does your plan go? \n\n\n\nSomething we don’t always think about is the fundamental differences that exist among human beings. Yes\, we talk about serving everyone in the way they need to be served\, but are we training our staff members in the way they need to be trained? Are we using all of the resources at our disposal? \n\n\n\nCome to this 90-minute webinar to get answers to these important questions and likely a host of others as well! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/how-to-train-staff-effectively-with-linda-bruno-2/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T100000
DTEND;TZID=America/Chicago:20250805T113000
DTSTAMP:20260426T094741
CREATED:20250226T185014Z
LAST-MODIFIED:20250707T144547Z
UID:10000326-1754388000-1754393400@planfl.org
SUMMARY:Better Social Media for Libraries with Ned Potter
DESCRIPTION:2-parts series: August 5th & August 14th \n\n\n\nThis hands on workshop covers key social media platforms\, how they work and how to use them effectively. We’ll discuss building social media networks\, increasing your following and increasing engagement\, as well as managing multiple social media platforms and measuring and analysing impact.In the first half we’ll cover what we’re trying to achieve as organisations on social media\, and which role each platform plays in reaching different audiences. We’ll cover potential exit strategies for libraries on Twitter / X\, and possible alternatives to the platform including Bluesky which is gaining popularity in the sector. \n\n\n\nIn the second half we’ll touch on Facebook\, sourcing and using copyright free imagery\, and Instagram’s increasing importance to library and information services. We’ll look at content types\, picture tips\, use of hashtags\, the increasing importance of Stories and Reels\, and of course analysing and measuring impact. \n\n\n\nBy the end of the course delegates will be able to:Use social media more strategically\, in conjunction with your other marketingUnderstand and learn from statistics and analyticsMake use of relevant social media tools and techniques to help your organization increase engagement onlineDiscern the different roles and areas of overlap between the various social media platformsEverything in this training is designed to be applicable right away; this is not a workshop about the technologies of tomorrow\, but rather things you can do the very next day.Ned Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/better-social-media-for-libraries-with-ned-potter/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250801T000000
DTEND;TZID=America/Chicago:20250801T235959
DTSTAMP:20260426T094741
CREATED:20241030T201350Z
LAST-MODIFIED:20241031T212745Z
UID:10000184-1754006400-1754092799@planfl.org
SUMMARY:Essentials of Library Science: A Crash Course for Library Staff with Regina Burgess
DESCRIPTION:This self-paced course explores libraries as dynamic community centers and covers key areas\, including intellectual freedom and access to information; understanding different library types and staff roles; using classification systems such as the Dewey Decimal and Library of Congress; how technology reshapes library functions; and strategies for effective collection management and community programs. This course is perfect for enhancing your skills and understanding of modern librarianship. \n\n\n\nYou will need a Niche Academy account to access this course; if you don’t have a Niche Academy account\, you can create one at my.nicheacademy.com/plan-staff. Due to licensing agreements\, this course is available to PLAN-member library staff only. If your library is not a member of PLAN\, please contact your multitype library cooperative for access to self-paced courses.
URL:https://planfl.org/event/essentials-of-library-science-a-crash-course-for-library-staff-with-regina-burgess/2025-08-01/
LOCATION:FL
CATEGORIES:Self-Paced Course
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250730T140000
DTEND;TZID=America/Chicago:20250730T150000
DTSTAMP:20260426T094741
CREATED:20250226T155859Z
LAST-MODIFIED:20250625T150638Z
UID:10000311-1753884000-1753887600@planfl.org
SUMMARY:Tapping into Employee Talents with Linda Bruno
DESCRIPTION:We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit\, interview\, and hire the right person at the right time.And yet often\, once the new employee is just another staff member\, it’s easy to forget to look at them as individuals – each with unique knowledge\, skills\, and talents.So how do we decide who is the best for a particular task or project? One of the best ways to foster staff growth is to tap into their specific talents so that your patrons receive the highest quality of service. After all\, if they are doing what they are naturally good at\, they will provide excellent service. In this fast-paced one-hour webinar\, we will discover tips to tap into that talent. We will discuss key questions you can ask to determine employee talents and perspectives that may have gone unnoticed. We will also work on understanding the connection between an employee’s personality and parts of the job that may be a natural fit for their talents. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/tapping-into-employee-talents-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250730T100000
DTEND;TZID=America/Chicago:20250730T113000
DTSTAMP:20260426T094741
CREATED:20250226T184230Z
LAST-MODIFIED:20250707T144039Z
UID:10000325-1753869600-1753875000@planfl.org
SUMMARY:Strategic Marketing for Libraries with Ned Potter (2-part series)
DESCRIPTION:2-parts series: July 30th & July 31st \n\n\n\nThis is a hands-on and interactive workshop which breaks library marketing down into manageable chunks\, free of jargon and gimmicks. Above all the focus is on tying your library promotion together into effective marketing campaigns.In the first half we’ll look at marketing strategically as a non-profit organisation\, and then work on segmenting your audience and tailoring messages for each group\, simplifying key messages without dumbing down.  In the second half we’ll look at social media before tying everything together in a strategic marketing plan. Delegates will get a template marketing campaign document to work on in the session and then take back to their own institutions to develop. Everything in this training is designed to be applicable right away\, whether you want to better communicate the value of a particular service\, or to market your entire library.  \n\n\n\nNed Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/strategic-marketing-for-libraries-with-ned-potter-2-part-series/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250724T140000
DTEND;TZID=America/Chicago:20250724T150000
DTSTAMP:20260426T094741
CREATED:20250226T182213Z
LAST-MODIFIED:20250625T165359Z
UID:10000321-1753365600-1753369200@planfl.org
SUMMARY:Mastering Negative Feedback Online: Effective Strategies for Libraries with Laura Solomon
DESCRIPTION:We all dread it: the negative comment. Whether it’s on a blog post\, in an email\, or on a social media channel\, negative feedback can be demoralizing and challenging to address. This webinar explores the most common types of negative commentary and provides effective strategies for handling each. Learn to differentiate between online trolls and other negative users\, and discover the best approaches for managing these situations. By the end of this session\, you’ll be equipped with the knowledge and confidence to handle negative feedback professionally and constructively\, ensuring you’re prepared for those inevitable undesirable comments. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/mastering-negative-feedback-online-effective-strategies-for-libraries-with-laura-solomon/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250722T140000
DTEND;TZID=America/Chicago:20250722T153000
DTSTAMP:20260426T094741
CREATED:20250226T155451Z
LAST-MODIFIED:20250625T150401Z
UID:10000310-1753192800-1753198200@planfl.org
SUMMARY:Turning Patrons into Cheerleaders with Linda Bruno
DESCRIPTION:Customer service – we hear about it every day\, if not every hour! Sadly\, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with. \n\n\n\nWe all know that with budget cuts and the ever-present “doing more with less\,” there is still a need to make sure our patrons are being served – and being served well. Indeed\, if our patrons are unhappy\, there’s a strong likelihood that we may experience even more budget cuts. It’s hard to convince those who hold the purse strings that they should let loose of those strings if the people we are supposed to serve think we don’t care! \n\n\n\nYour library is a wonderful place – people learn\, you help patrons find information they need\, you provide so many resources for people – all good reasons to cheer. And when our patrons are our biggest cheerleaders\, it becomes obvious why we exist – and why we should continue to do so! \n\n\n\nLet’s use this time to brainstorm ideas on how to turn our patrons into our biggest cheerleaders! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/turning-patrons-into-cheerleaders-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250716T140000
DTEND;TZID=America/Chicago:20250716T150000
DTSTAMP:20260426T094741
CREATED:20250226T182346Z
LAST-MODIFIED:20250625T164219Z
UID:10000322-1752674400-1752678000@planfl.org
SUMMARY:Auditing Your Library's Website: Benchmarking What You've Got with Laura Solomon
DESCRIPTION:Is your library’s website up to par? Determining the effectiveness of your website shouldn’t rely on guesswork. This webinar dives into the heart of website auditing\, providing you with a clear\, objective approach to evaluate your current site. Learn how to benchmark your website against modern standards for content\, images\, navigation\, usability\, and more. By applying these standards\, you’ll gain a comprehensive understanding of what works and what doesn’t. A website audit offers a robust foundation\, ensuring you’re well-prepared before embarking on a redesign\, whether it’s a minor update or a complete overhaul. Join front-end web developer\, Laura Solomon\, for an insightful one-hour session packed with data-driven principles and practical tools to enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/auditing-your-librarys-website-benchmarking-what-youve-got-with-laura-solomon/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250715T140000
DTEND;TZID=America/Chicago:20250715T150000
DTSTAMP:20260426T094741
CREATED:20250226T153141Z
LAST-MODIFIED:20250625T145236Z
UID:10000309-1752588000-1752591600@planfl.org
SUMMARY:Promoting Your Library in the Community with Linda Bruno
DESCRIPTION:You know what a valuable resource your library is – but do the members of your community know? When we are immersed in the library environment ourselves\, it’s easy to forget that there are many in our community who really don’t know what we have to offer. So it’s our job to tell them! \n\n\n\n“Promoting Our Libraries in the Community” will prepare you to do just that. In this 60-minute session\, we’ll brainstorm ways to get the attention of not only our patrons\, but also members of our community who may wonder just what goes on at their local libraries. \n\n\n\nWe’ll discuss avenues for promotion – How can we get the message out? Where should we go to talk about our library? What should we talk about? There is no one who knows better why your library is such an important part of the community – and a passionate employee can promote your library like no one else! \n\n\n\nBut wait! Does this mean I have to be a public speaker?? Not at all! All you have to do is talk about where you work and I know you already love to do that. \n\n\n\nJoin us for this session and learn how to help others discover one of your community’s greatest treasures…your library! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/promoting-your-library-in-the-community-with-linda-bruno/
LOCATION:FL
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250710T130000
DTEND;TZID=America/Chicago:20250710T140000
DTSTAMP:20260426T094741
CREATED:20250619T234411Z
LAST-MODIFIED:20250619T234413Z
UID:10000336-1752152400-1752156000@planfl.org
SUMMARY:Teenagers Part 1: How to Manage Problematic Behavior with Ryan Dowd
DESCRIPTION:Printable flyer \n\n\n\nTOPICS COVERED: \n\n\n\n\nWhy teens test boundaries (and what you should do about it)\n\n\n\nHow “respect” works with teenagers\n\n\n\nTwo things you should NEVER do when dealing with teens
URL:https://planfl.org/event/teenagers-part-1-how-to-manage-problematic-behavior-with-ryan-dowd/
LOCATION:FL
END:VEVENT
END:VCALENDAR