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DTSTART;TZID=America/Chicago:20240501T140000
DTEND;TZID=America/Chicago:20240501T150000
DTSTAMP:20260427T132602
CREATED:20231120T174911Z
LAST-MODIFIED:20231120T174914Z
UID:10000103-1714572000-1714575600@planfl.org
SUMMARY:Tension and Friction and Conflict - Oh My! with Linda Bruno
DESCRIPTION:Tension. Friction. Conflict. Disagreements. Discord. Call it what you will\, it’s still the bane of every working person’s existence. Let’s just get rid of it! Oh\, if only we could! That’s probably not a logical expectation but understanding it and dealing with it certainly is! \n\n\n\nThere are many reasons these feelings are in our workplaces. Occasionally (ahem!) we have different personalities in our orbit. With different personalities comes tension\, which sometimes moves to friction\, which sometimes becomes conflict and on and on! \n\n\n\nWe know that the problems within our workplace can affect service to our patrons and it is rarely – if ever – a positive effect. \n\n\n\nSo rather than try to pretend everything is hunky dory (gotta love that term!)\, let’s figure out ways to lessen the tension and friction caused by normal\, everyday emotions that we all have from time to time. \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240501bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
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DTSTART;TZID=America/Chicago:20240522T140000
DTEND;TZID=America/Chicago:20240522T150000
DTSTAMP:20260427T132602
CREATED:20231120T175238Z
LAST-MODIFIED:20231120T175240Z
UID:10000104-1716386400-1716390000@planfl.org
SUMMARY:Rhodium Rules with Linda Bruno
DESCRIPTION:We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using “the platinum rule.” But did you know that some sources say that rhodium is the most valuable of precious metals? Isn’t that the standard by which we might want to gauge our treatment of our customers? \n\n\n\nIn this 60-minute webinar\, we’ll brainstorm ways we can treat them in such a way that they’ll realize how much we value their presence in our libraries – even if it’s virtually. We’ll look at how we can make our customers feel as if they are our most precious resources – because indeed\, they are the reason we have a job. \n\n\n\nIt never hurts to look at ways we can make sure they’re glad they came to us! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event.
URL:https://planfl.org/event/20240522bruno/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
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DTSTART;TZID=America/Chicago:20240529T140000
DTEND;TZID=America/Chicago:20240529T143000
DTSTAMP:20260427T132602
CREATED:20240125T233856Z
LAST-MODIFIED:20240419T184315Z
UID:10000126-1716991200-1716993000@planfl.org
SUMMARY:The Right Service at the Right Time with Vanessa Neblett and Josh Fox
DESCRIPTION:The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor\, jobless\, and homeless with social services and government assistance programs. \n\n\n\nIt is intended to assist customers who may seek privacy or who may be uncomfortable in asking for assistance in their search for help find local resources in all 67 Florida counties. \n\n\n\nStarted in 2010\, RSRT provides contact information and descriptions for customers on the following topics: Daily Needs\, Family Assistance\, Financial\, Healthcare\, Housing\, Immigration\, Jobs\, and Transportation. \n\n\n\nJoin us for this short\, informational session to learn more about how you and your patrons can access this free resource. \n\n\n\n\n\n\n\nIf you can’t attend the live webinar\, register anyway and you’ll receive a link to the webinar recording a few days after the event. \n\n\n\nJoshua Fox\, MLIS\, is the lead librarian on the statewide Right Service at the Right Time project. He is currently responsible for training\, overseeing data review\, vetting new services\, and collecting data on usage for the Right Service at the Right Time website. Fox has been a reference librarian at the Orange County Library System for the past 17 years and has worked extensively with individuals in need of social services and government assistance. Fox is the creator of a bimonthly cultural food history program and two gaming programs for adults at the library. \n\n\n\nVanessa Neblett\, MLIS\, is the Department Head\, Adult Services for the Orange County Library System (OCLS) and the Project Manager for Right Service at the Right Time (RSRT) for the past 4 years. For over 20 years\, she has worked in a variety of roles for OCLS including as a librarian\, Digital Access Architect\, and Assistant Manager in branches\, Circulation\, Acquisitions\, and Reference. In addition to RSRT\, Neblett oversees adult computer classes and programs\, ESL classes\, Talking Books\, and adult online high schools at OCLS.
URL:https://planfl.org/event/the-right-service-at-the-right-time-with-vanessa-neblett-and-josh-fox/
CATEGORIES:Essential Library Competencies,Professional Development,Webinar
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