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DTSTART;TZID=America/Chicago:20250801T000000
DTEND;TZID=America/Chicago:20250801T235959
DTSTAMP:20260426T100627
CREATED:20241030T201350Z
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SUMMARY:Essentials of Library Science: A Crash Course for Library Staff with Regina Burgess
DESCRIPTION:This self-paced course explores libraries as dynamic community centers and covers key areas\, including intellectual freedom and access to information; understanding different library types and staff roles; using classification systems such as the Dewey Decimal and Library of Congress; how technology reshapes library functions; and strategies for effective collection management and community programs. This course is perfect for enhancing your skills and understanding of modern librarianship. \n\n\n\nYou will need a Niche Academy account to access this course; if you don’t have a Niche Academy account\, you can create one at my.nicheacademy.com/plan-staff. Due to licensing agreements\, this course is available to PLAN-member library staff only. If your library is not a member of PLAN\, please contact your multitype library cooperative for access to self-paced courses.
URL:https://planfl.org/event/essentials-of-library-science-a-crash-course-for-library-staff-with-regina-burgess/2025-08-01/
CATEGORIES:Self-Paced Course
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T100000
DTEND;TZID=America/Chicago:20250805T113000
DTSTAMP:20260426T100627
CREATED:20250226T185014Z
LAST-MODIFIED:20250707T144547Z
UID:10000326-1754388000-1754393400@planfl.org
SUMMARY:Better Social Media for Libraries with Ned Potter
DESCRIPTION:2-parts series: August 5th & August 14th \n\n\n\nThis hands on workshop covers key social media platforms\, how they work and how to use them effectively. We’ll discuss building social media networks\, increasing your following and increasing engagement\, as well as managing multiple social media platforms and measuring and analysing impact.In the first half we’ll cover what we’re trying to achieve as organisations on social media\, and which role each platform plays in reaching different audiences. We’ll cover potential exit strategies for libraries on Twitter / X\, and possible alternatives to the platform including Bluesky which is gaining popularity in the sector. \n\n\n\nIn the second half we’ll touch on Facebook\, sourcing and using copyright free imagery\, and Instagram’s increasing importance to library and information services. We’ll look at content types\, picture tips\, use of hashtags\, the increasing importance of Stories and Reels\, and of course analysing and measuring impact. \n\n\n\nBy the end of the course delegates will be able to:Use social media more strategically\, in conjunction with your other marketingUnderstand and learn from statistics and analyticsMake use of relevant social media tools and techniques to help your organization increase engagement onlineDiscern the different roles and areas of overlap between the various social media platformsEverything in this training is designed to be applicable right away; this is not a workshop about the technologies of tomorrow\, but rather things you can do the very next day.Ned Potter is Faculty Engagement Manager at the University of York\, and a Trainer for various organizations across four continents. His presentations have been viewed over 2.5 million times online\, and his book The Library Marketing Toolkit was published by Facet in 2012. Ned can be found online at ned-potter.com and on Bluesky at @nedpotter.bsky.social.
URL:https://planfl.org/event/better-social-media-for-libraries-with-ned-potter/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250805T140000
DTEND;TZID=America/Chicago:20250805T153000
DTSTAMP:20260426T100627
CREATED:20250226T161759Z
LAST-MODIFIED:20250625T150842Z
UID:10000312-1754402400-1754407800@planfl.org
SUMMARY:How to Train Staff Effectively with Linda Bruno
DESCRIPTION:You’ve finally done it! You’ve found the perfect fit for a vacant position. Or maybe you’ve realized that your staff needs some refresher training to absorb all of the changes that have happened in your library. \n\n\n\nSo what’s your plan? Are you sure you’ve got everything covered? Have you established criteria for success? How deep does your plan go? \n\n\n\nSomething we don’t always think about is the fundamental differences that exist among human beings. Yes\, we talk about serving everyone in the way they need to be served\, but are we training our staff members in the way they need to be trained? Are we using all of the resources at our disposal? \n\n\n\nCome to this 90-minute webinar to get answers to these important questions and likely a host of others as well! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/how-to-train-staff-effectively-with-linda-bruno-2/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250806T100000
DTEND;TZID=America/Chicago:20250806T110000
DTSTAMP:20260426T100627
CREATED:20250805T141704Z
LAST-MODIFIED:20250805T141749Z
UID:10000338-1754474400-1754478000@planfl.org
SUMMARY:Knowledge Hub: Artificial Intelligence
DESCRIPTION:Join us for our monthly AI discussions—whether you’re an AI novice or a daily user\, everyone is welcome! \n\n\n\nWe meet on the first Wednesday of each month. Register once and attend any or all of the sessions. \n\n\n\nThese informal discussions start with a brief demo of an AI tool\, followed by an open conversation where you can share your experiences\, learn about AI in libraries\, and catch up on the latest AI news. \n\n\n\nNo prior AI experience is required\, and all Florida library staff are welcome to attend.
URL:https://planfl.org/event/knowledge-hub-artificial-intelligence-2/2025-08-06/
CATEGORIES:Knowledge Hub
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250807T140000
DTEND;TZID=America/Chicago:20250807T150000
DTSTAMP:20260426T100627
CREATED:20250226T182505Z
LAST-MODIFIED:20250625T164718Z
UID:10000323-1754575200-1754578800@planfl.org
SUMMARY:Picture Perfect: Making Your Images Ready for the Web with Laura Solomon
DESCRIPTION:Are you responsible for creating and posting graphics or photos online? If your images are stretched\, pixelated\, or not optimized for specific social media channels\, they could be costing you valuable attention—and potentially your patrons’ mobile bandwidth. This webinar will guide you through best practices for preparing web images\, ensuring they look their best and are efficient to load. Learn how to optimize photos and graphics for different platforms\, avoid common pitfalls\, and make your images stand out. Gain the insights you need to make your images ready for prime time and enhance your library’s online presence. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/picture-perfect-making-your-images-ready-for-the-web-with-laura-solomon/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250812T140000
DTEND;TZID=America/Chicago:20250812T150000
DTSTAMP:20260426T100627
CREATED:20250226T170911Z
LAST-MODIFIED:20250625T151108Z
UID:10000317-1755007200-1755010800@planfl.org
SUMMARY:Customer Service from the Inside Out with Linda Bruno
DESCRIPTION:Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could see them stomping around or hear them “harrumphing” as they went about their business. Whichever signal they were sending to give you a clue about their dissatisfaction\, chances are that clue was at least in part due to a lack of internal customer service. \n\n\n\nBut what is “internal” customer service? Aren’t our customers from the outside? Most are\, of course. But we can’t serve those outside customers unless we are working to serve our internal customers as well. \n\n\n\nIn this one-hour session\, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure ours is as good as it can be! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/customer-service-from-the-inside-out-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250814T130000
DTEND;TZID=America/Chicago:20250814T140000
DTSTAMP:20260426T100627
CREATED:20250723T201902Z
LAST-MODIFIED:20250723T201942Z
UID:10000340-1755176400-1755180000@planfl.org
SUMMARY:Teenagers (Part 2): Teens with Trauma/ACEs - Ryan Dowd
DESCRIPTION:TOPICS COVERED: \n\n\n\n\nFive tools for working with teens with trauma/ACEs\n\n\n\nTypes of Adverse Childhood Experiences (ACEs) teens can experience\n\n\n\nImpact of trauma on the brain (and their behavior)\n\n\n\n\nDownload the flyer and share with staff at your organization!
URL:https://planfl.org/event/teenagers-part-2-teens-with-trauma-aces-ryan-dowd/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250819T140000
DTEND;TZID=America/Chicago:20250819T153000
DTSTAMP:20260426T100627
CREATED:20250226T170225Z
LAST-MODIFIED:20250625T151330Z
UID:10000315-1755612000-1755617400@planfl.org
SUMMARY:17+ Ways to Nurture Customer Relationships with Linda Bruno
DESCRIPTION:If you look up the word relationship\, you’ll find something along the lines of… “the relation connecting or binding participants in a relationship” or… “a specific instance or type of kinship.” \n\n\n\nAlthough normally you may not think of binding your customers (although sometimes you might feel like you’d like to!)\, maybe the more accurate meaning of “relationship” when it applies to our customers would be to blend those two statements. I like to think of customer relationships as a “binding kinship.” In other words\, something draws them – and keeps them coming – to your library. Often that something is “kinship.” They like how they feel when they come to your library. It has become their “third place.” \n\n\n\nIn this 90-minute webinar\, we’ll talk about how to nurture relationships with your customers to keep them coming back. We’ll develop a list of simple\, cost-free\, easy-to-implement ways to make them feel welcome. When they feel welcome\, they’re more likely to be an advocate for your library – and we can all use more advocates! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/17-ways-to-nurture-customer-relationships-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250821T140000
DTEND;TZID=America/Chicago:20250821T150000
DTSTAMP:20260426T100627
CREATED:20250226T205030Z
LAST-MODIFIED:20250728T220401Z
UID:10000330-1755784800-1755788400@planfl.org
SUMMARY:Overcoming the Email Avalanche: Three Steps to an Empty Inbox with Doug Crane
DESCRIPTION:Huge volumes of email are a fact of office life\, yet it threatens to overwhelm our work.  Is there a way to get email under control short of mass deleting your entire inbox?  Yes\, there is! \n\n\n\n\nIn this fun and engaging class\, participants will learn how to:\n\n\n\nClear out inbox backlog\, no matter how large\n\n\n\nIdentify different types of actionable email and respond accordingly\n\n\n\nCreate an efficient organizational structure to their email client\n\n\n\nReliably locate archived email\n\n\n\n\nCelebrate the joys of an empty inbox! \n\n\n\nDoug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership for over a decade. Doug is the author of the articles\, “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders\,” “Efficient Librarianship – A New Path for the Profession\,” and “Go For It! Advice From Library Directors.” For his public speaking skills\, he recently received the Distinguished Toastmaster designation from Toastmasters International. Doug shares his musings at www.efficientlibrarian.com. In his spare time\, he admires his collection of Doctor Who sonic screwdrivers\, and relaxes at home with his wife\, daughter\, dog\, and cat.
URL:https://planfl.org/event/overcoming-the-email-avalanche-three-steps-to-an-empty-inbox-with-doug-crane/
CATEGORIES:Webinar
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250826T140000
DTEND;TZID=America/Chicago:20250826T153000
DTSTAMP:20260426T100628
CREATED:20250226T170425Z
LAST-MODIFIED:20250625T151737Z
UID:10000314-1756216800-1756222200@planfl.org
SUMMARY:Coaching Others for Success with Linda Bruno
DESCRIPTION:What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage\, teach\, help\, develop\, grow\, train\, instruct\, mentor\, and advise. Whew! That’s a big job! And the reason it’s such a big job is that effective coaching is critical to “winning” – or as we say in the workplace – “success.” \n\n\n\nSuccess doesn’t just happen though\, does it? It often takes someone coming alongside to coach and mentor others to give them the best chance for succeeding. \n\n\n\nIndeed\, feedback through coaching is a roadmap of sorts. A good coach sees when someone is veering off-course and gives feedback to help that person get back on track. \n\n\n\nIn this fast-paced 90-minute session\, we’ll discuss helping others set meaningful goals and all that entails. We’ll learn why understanding obstacles\, listening to their concerns\, and helping them move forward is so important in helping them achieve what you both want – a job well done. \n\n\n\nWhether you’re a supervisor or just enjoy helping others succeed\, join us for this thought-provoking webinar! \n\n\n\nLinda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
URL:https://planfl.org/event/coaching-others-for-success-with-linda-bruno/
CATEGORIES:Webinar
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250827T140000
DTEND;TZID=America/Chicago:20250827T150000
DTSTAMP:20260426T100628
CREATED:20250226T182631Z
LAST-MODIFIED:20250625T164923Z
UID:10000324-1756303200-1756306800@planfl.org
SUMMARY:The State of Social Media: Trends & Challenges with Laura Solomon
DESCRIPTION:Social media is no longer a novelty for libraries; it’s an essential part of modern operations. However\, social media platforms have significantly matured and evolved. What worked ten\, five\, or even one year ago might not be effective today. User demographics\, behaviors\, and motivations have shifted in unexpected ways. Join social media author Laura Solomon for an in-depth exploration of the current state of social media. Discover the latest trends and the unique challenges libraries face in this ever-changing landscape. Stay ahead by understanding what’s happening now. \n\n\n\nLaura Solomon\, MCIW\, MLS\, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design\, Laura has honed her expertise in both public libraries and as an independent consultant\, specializing in Drupal development and in website accessibility. \n\n\n\nRecognized as a 2010 Library Journal Mover & Shaker\, she has authored books on social media and content marketing tailored for libraries\, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible\, ensuring that digital spaces are inclusive for all users. \n\n\n\nLaura is a frequently-requested speaker for public library organizations\, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
URL:https://planfl.org/event/the-state-of-social-media-trends-challenges-with-laura-solomon/
CATEGORIES:Webinar
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