Webinar Category: Customer Service

The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor, jobless, […]

There’s been a lot of recent hype around the concept of “the metaverse,” but is it really new, and is […]

Canva offers a large variety of tools to help you present data and reports in a visually appealing way. During […]

Canva offers much more than flyer creation. During the second session, we will explore animating digital ads and creating videos […]

It’s not necessary to have “manager,” “director,” or “dean” in your title in order to be asked to handle a […]

This session covers all of the core, standard, and common attributes for the IFLA-LRM entities of Work, Expression, and Manifestation […]

We will design a program flyer or social media image during the first webinar in Canva. We will start with […]

This one-hour webinar introduces some of the key elements of Florida public records management. It is designed for employees of any […]

It might seem like only yesterday that Web 2.0 was new and shiny, but there’s a new kid on the […]

Binding quality on books are inconsistent and, with day-to-day handling and repeated circulation, books can sustain significant damage.  Don’t replace […]

You’ve finally done it! You’ve found the perfect fit for a vacant position. Or maybe you’ve realized that your staff […]

What is fair use? How about Creative Commons? Can you use that image you found online? Can you make copies […]

Per capita prescription drug spending in the United States exceeds that in all other countries, largely driven by brand-name drug […]

In this session, we’ll start with the basics of Dewey Classification (call numbers) from a high level overview through to […]

This workshop will provide a brief overview of executive function processes and metacognition and how they impact the lives of […]

In this session, we’ll start with the basics of Library of Congress Classification. What are the parts of a LC […]

Smart Cities are using emerging technologies to improve the quality of living standards for its citizens. Smart City initiatives are […]

Technologies advance at blazing speeds, and it can be difficult to select the most beneficial one[s] for your library. Going […]

In this session, we’ll focus on working with digitized materials. We’ll talk about description of resources and best practices including […]

In this session, we’ll talk about organizing and prioritizing projects, strategies, workflows, and best practices, for digitization of photographs, textual […]

The first generation of the digital revolution brought us the Internet and sprouted a world of information. The second generation […]

This introductory workshop will introduce the basic principles of copy cataloging through the lens of practical tips and guidance! We’ll […]

Cataloging and metadata have so many acronyms — how is that even possible? BIBFRAME? FRBR, FRAD, FRSAD, LRM? MARC? RDA? […]

Web 1.0 gave us the Internet. Web 2.0 gave us mobile and social connectivity. The next phase (Web 3.0?) is […]

Face-to-face meetings can present certain challenges, but facilitating an online meeting can seem like chasing shadows – except the shadows […]

If you scroll through online self-help headlines or scan the titles of articles in major magazines, you’ve probably read something […]

It’s no surprise that most of us seem to have more to do than we’ll ever have the time to […]

Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? […]

We have all heard (or have we??) so much about communication, you would think it would be happening by osmosis. […]

Even if a library has been focusing on making its website more accessible, the PDFs that patrons might be able […]

Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could […]

If you look up the word “patience”…oh wait, you don’t have time to look up words, right? Who has the […]

Have you ever made a bad decision? Sometimes it is simply bad luck, but often we make poor choices based […]

As the internet evolves, campaigns are evolving based on viewership and trends. Many marketers are finding that adding humor to […]

Although our work often brings us great joy, it can also present a few challenges – differing personalities, friction, work […]

You love your job. You love your library. You love helping your patrons prepare for a job interview or apply […]

The success of any project or plan relies on the work of your staff. Supervision is not for the faint […]

Every library needs a social media presence. However, not all social media platforms are created equal. Each platform has its […]

Ever get the feeling that nobody is reading your library’s website? Trust your gut on this one; unfortunately, this is […]

If you’ve been keeping up with technology-related news, it likely seems that a new data breach, somewhere, is announced nearly […]

Every good organization has a strategic plan. However, the success of that plan is highly dependent on your organization’s culture. […]

Change – ugh. Just those six little letters can bring a sense of dis-ease. And yet, we all know that […]

In today’s diverse world, everyone deserves to see themselves reflected in fiction. The We Need Diverse Books movement has made […]

Between a pandemic, political partisanship, and fast changing technology, public libraries are experiencing a dramatic series of changes and challenges. […]

Yes, there are faithful standbys, such as Canva, but there is so much more out there that libraries can make […]

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. […]

The Annual Meeting of the PLAN membership was held both in-person and virtually on November 5, 2021. The recording includes: […]

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other […]

In this 90-minute session, Dr. Steve Albrecht will cover the dos and don’ts of dealing with challenging patrons, including rude […]

Primary school students are very visual in their book choices. Arrangement of books greatly affects how students make choices. Since […]

Are you interested in learning how to create and manage a professional online presence? If so, please join us for […]

You may have heard the term “mind mapping.” But have you ever wondered exactly what it means? Does it mean […]

Face-to-face meetings can present certain challenges, but facilitating an online meeting can seem like chasing shadows – except the shadows […]

As our primary contact points with many users continue to move to the digital world, how do we deliver quality […]

WordPress is a content management system (CMS) many libraries utilize for their websites. WordPress helps easily create a framework for […]

​Yes, there are faithful standbys, such as Canva, but there is so much more out there that libraries can make […]

When opportunity knocks, how will you know if you are a good fit for that opportunity? Sometimes we just “assume” […]

Your patrons need your help! Not just in doing research but in understanding copyright, so they can share their own […]

Fandom programming can be intimidating to those not in the know, but fear not — this webinar will teach you […]

As a supervisor, it comes as no surprise to you that no two people are alike. Sometimes one person can […]

YouTube is a great way to engage current users and connect with new users.  During this fun introductory look at […]

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is […]

Well-run Friends groups are vital for the prosperity of public libraries (and can be an asset for school and academic […]

Infuse your programs with flavor and sensory experiences for all ages. In this webinar, you’ll get a baker’s dozen food […]

Website accessibility continues to gain importance as organizations realize that there are serious legal consequences for websites that aren’t usable […]

The signs are obvious when a Friends group is ailing. Fewer volunteers, fewer events, less money raised, and less involvement […]

Having a firm understanding of pedagogical theory and instructional design principles can help demystify and smooth the transition toward how […]

Have you ever worked with some who “just doesn’t get it??” Maybe the reason they don’t “get it” is that […]

Emily and Katie will discuss their experience with programming for millennials, which includes establishing a new program series, coming up […]

So, you’ve been dropped into online teaching, and you’re missing that in-classroom dynamic with students? Join colleagues to share, brainstorm, […]

We love the 90s (and 70s and 80s), and chances are your patrons do too! Learn how to engage with […]

There are many free software options available as alternatives to popular expensive software. We will examine the best software for […]

A whole new visual language has now become mainstream communication. Emojis have a mixed, but evolving, history. Take a tour […]

This program starts with the basics, with beginning collection managers in mind. We will go through the collection life cycle […]

Giving effective feedback can be rewarding – and challenging! This webinar will teach us tips on effective coaching and counseling […]

If you look up the definition of confidence, you’ll see something along the lines of “self-assurance” or a mention of […]

Library staff will get tips to invigorate programs for all ages by taking cues from pop culture and fandoms. We […]

When we hear someone say, “Watch your language,” we often think of cursing, intentionally belittling someone, or being defensive. And […]

Extended reality (XR) includes 360-degree imagery, virtual reality (VR), augmented reality (AR), mixed reality (MR), and spatial computing. These immersive […]

To be fair, I must share a disclaimer here…the term “intentional blindspots” is one made up by yours truly (as […]

Emily and Katie will present several engaging and interactive programs for patrons of all ages, including those that are great […]

Whether it’s what we have for breakfast, when we go to sleep, how we treat others, how we do our […]

Are you new to grant writing? Stephanie Gerding’s webinars are known for being practical and easy to understand. Learn the […]

You know the basics and are ready to learn the best method for writing grant proposals to give you the […]

Congratulations for being an advanced library grant writer. Let’s share and learn together to sharpen our skills. Find out how […]

Reap the benefits of a well-weeded collection! This session will discuss weeding techniques, how to motivate reluctant weeders, and the […]

Decades ago leaders in the nonprofit community came to a conclusion: Volunteers needed to be treated like paid employees. They […]

Have you ever found a tool or service that made you go “AHA!?” Are there little gems that make your […]

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library […]

Have a Plan. 100-year floods that happen every other year. Wildfires. Pandemic(s). What does it mean to provide “essential” services […]

Email can be one of the most effective ways we can reach our users.  How can we make the most […]

Make your collection count! This program talks about the overall quality of a library collection. We will deep dive into […]

Social media has always had trends, and this year is no exception. Find out what professional marketers are focusing on […]

Live Streaming is a great way to engage your users online. As libraries, we can use it to bring our […]

Video is one of the most effective ways to reach our students and users.  On average, people spend 100 minutes […]

Challenges – check. Change – check and double check. Bouncing back? Maybe??? The real answer to that question is a […]