Rebuilding Our Why – for Staff

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a computer, or any other type of service or programming your library currently provides.

And although there are many loyal, dedicated fans of your library, they won’t stay fans for long if your service levels have deteriorated.

In this nearly post-COVID environment, it’s natural to still be cautious. But when caution leads us to giving less than our best selves, we are letting down our libraries, our co-workers, our supervisors, AND our fans!

In this webinar, we’ll discuss why it’s so important to have excellent service as our goal. We’ll dig deep to see what might be stopping us from giving our best effort to serve our patrons, and we’ll look at ways to encourage teamwork among our coworkers. We’ll also determine what it takes to provide excellent service in our organization’s environment – and what part we should play in doing so.


Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.



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