If you look up the definition of confidence, you’ll see something along the lines of “self-assurance” or a mention of appreciating our own abilities and qualities. Perhaps it seems that should be a given in the library world, considering we are surrounded by knowledge. But maybe being surrounded by all that knowledge is exactly WHY our confidence muscle can atrophy!
Because even though we know we know 😊, just one somewhat-negative interaction with a patron can leave our confidence muscle bruised and a little worse for wear. Let’s talk about how we can apply first aid and get that muscle back to full strength.
Don’t miss this opportunity for growth that will serve you well in all aspects of your life!
Bio
Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.