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Let’s Get Personal with Linda Bruno
March 20, 2024 @ 2:00 pm – 3:00 pm CDT
Organizations everywhere are trying to set themselves apart and the library world is no different – or at least we shouldn’t be. Just a decade or so ago, we didn’t worry about “competition,” but now it’s rampant. Bookstores, online resources, Smartphones, even Starbucks! All are competing for “our customer.”
What can we do to make sure our patrons remain loyal to us and realize our value? How can we make our customers feel so special, they can’t wait to return? How do we make sure we don’t tend to lump them into a big group called “our customers”?
In this 60-minute webinar, we’ll look at how personalization may be one key that can help us remain first in our customers’ hearts in today’s competitive environment.
Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
If you can’t attend the live webinar, register anyway and you’ll receive a link to the webinar recording a few days after the event.
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Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.