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Mastering Negative Feedback Online: Effective Strategies for Libraries with Laura Solomon
July 24, 2025 @ 2:00 pm – 3:00 pm CDT
We all dread it: the negative comment. Whether it’s on a blog post, in an email, or on a social media channel, negative feedback can be demoralizing and challenging to address. This webinar explores the most common types of negative commentary and provides effective strategies for handling each. Learn to differentiate between online trolls and other negative users, and discover the best approaches for managing these situations. By the end of this session, you’ll be equipped with the knowledge and confidence to handle negative feedback professionally and constructively, ensuring you’re prepared for those inevitable undesirable comments.
Laura Solomon, MCIW, MLS, is the Library Services Manager at the Ohio Public Library Information Network and a W3C-certified front-end web developer. With over two decades of experience in web development and design, Laura has honed her expertise in both public libraries and as an independent consultant, specializing in Drupal development and in website accessibility.
Recognized as a 2010 Library Journal Mover & Shaker, she has authored books on social media and content marketing tailored for libraries, as well as about library website design. She has dedicated many course hours to learning how to make websites accessible, ensuring that digital spaces are inclusive for all users.
Laura is a frequently-requested speaker for public library organizations, sharing her passion for bringing the fun of technology to audiences and equipping libraries with the tools to better serve their virtual customers.
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Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.