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Techniques for Uncomfortable Conversations
January 14 @ 1:00 pm – 2:00 pm CST
This webinar is offered exclusively to PLAN member libraries and their staff.
Through this workshop, we examine some important strategies for navigating challenging conversations with confidence and empathy. You’ll learn how to maintain composure, foster understanding, and communicate effectively even in difficult situations. We’ll also consider how to create safe and supportive communication spaces.
Together, we will become more confident and productive in our communication.
As a result of this program, attendees will:
· Understand effective listening and empathy techniques
· Manage emotional responses and maintain composure in tense situations
· Increase confidence in communicating
About the Presenter: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!
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Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.