The Art of Saying No to Customers with Linda Bruno
Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they […]
Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they […]
I recently read an article from a group of psychologists that said it takes 18 to 254 days to create […]
There are thousands, maybe hundreds of thousands (!) of books, articles, workshops, and TED talks on serving customers. Technology is […]
If I asked you to list as many of your distractions as possible in 60 seconds, how many could you […]
Troubleshooting access to your library resources and communicating issues to vendors can seem overwhelming in today’s complex online environment. In […]
This self-paced course explores libraries as dynamic community centers and covers key areas, including intellectual freedom and access to information; […]
Join us for the PLAN Annual Meeting! We'll start with breakfast and networking, move on to the business part of […]
Join us for our monthly AI discussions—whether you're an AI novice or a daily user, everyone is welcome! We meet […]
Join Ryan Dowd for this interview and hear the candid and personal experiences of a New York Times bestselling author […]
This three-hour webinar is designed for anyone who works with or who is responsible for Florida public records. Almost every […]
This self-paced course explores libraries as dynamic community centers and covers key areas, including intellectual freedom and access to information; […]
Join us for our monthly AI discussions—whether you're an AI novice or a daily user, everyone is welcome! We meet […]
Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.