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How Do We SERVE Our Customers? with Linda Bruno

August 14, 2024 @ 2:00 pm – 3:30 pm CDT

There are thousands, maybe hundreds of thousands (!) of books, articles, workshops, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world.

And yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming.

Picture this: what would happen if your technology disappeared for a day or two or five?

What would still draw your customers to your library?

In this webinar, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture. We need to make sure we are pleasing our customers – which makes us all happy!

Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.

Free
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If you can’t attend the live webinar, register anyway and you’ll receive a link to the webinar recording a few days after the event.

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Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.

This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.