Customer service – we hear about it every day, if not every hour! Sadly, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with.
We all know that with budget cuts and the ever-present “doing more with less,” there is still a need to make sure our patrons are being served – and being served well. Indeed, if our patrons are unhappy, there’s a strong likelihood that we may experience even more budget cuts. It’s hard to convince those who hold the purse strings that they should let loose of those strings if the people we are supposed to serve think we don’t care!
Your library is a wonderful place – people learn, you help patrons find information they need, you provide so many resources for people – all good reasons to cheer. And when our patrons are our biggest cheerleaders, it becomes obvious why we exist – and why we should continue to do so!
Let’s use this time to brainstorm ideas on how to turn our patrons into our biggest cheerleaders!
Recording date: July 22, 2025
Bio
Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.