Turning Patrons into Cheerleaders with Linda Bruno
Customer service – we hear about it every day, if not every hour! Sadly, what many call “service” in today’s […]
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12 events found.
Events
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Mastering Negative Feedback Online: Effective Strategies for Libraries with Laura Solomon
We all dread it: the negative comment. Whether it’s on a blog post, in an email, or on a social […]
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Strategic Marketing for Libraries with Ned Potter (2-part series)
2-parts series: July 30th & July 31st This is a hands-on and interactive workshop which breaks library marketing down into […]
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Tapping into Employee Talents with Linda Bruno
We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend […]
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Essentials of Library Science: A Crash Course for Library Staff with Regina Burgess
This self-paced course explores libraries as dynamic community centers and covers key areas, including intellectual freedom and access to information; […]
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Better Social Media for Libraries with Ned Potter
2-parts series: August 5th & August 14th This hands on workshop covers key social media platforms, how they work and […]
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How to Train Staff Effectively with Linda Bruno
You’ve finally done it! You’ve found the perfect fit for a vacant position. Or maybe you’ve realized that your staff […]
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Knowledge Hub: Artificial Intelligence
Join us for our monthly AI discussions—whether you're an AI novice or a daily user, everyone is welcome! We meet […]
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Picture Perfect: Making Your Images Ready for the Web with Laura Solomon
Are you responsible for creating and posting graphics or photos online? If your images are stretched, pixelated, or not optimized […]
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Customer Service from the Inside Out with Linda Bruno
Have you ever been in an establishment where you could feel the tension of the employees? Or perhaps you could […]
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Teenagers (Part 2): Teens with Trauma/ACEs – Ryan Dowd
TOPICS COVERED: Download the flyer and share with staff at your organization!
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17+ Ways to Nurture Customer Relationships with Linda Bruno
If you look up the word relationship, you’ll find something along the lines of… “the relation connecting or binding participants […]
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Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.