Rhodium Rules with Linda Bruno
May 22 @ 2:00 pm – 3:00 pm CDT
We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using “the platinum rule.” But did you know that some sources say that rhodium is the most valuable of precious metals? Isn’t that the standard by which we might want to gauge our treatment of our customers?
In this 60-minute webinar, we’ll brainstorm ways we can treat them in such a way that they’ll realize how much we value their presence in our libraries – even if it’s virtually. We’ll look at how we can make our customers feel as if they are our most precious resources – because indeed, they are the reason we have a job.
It never hurts to look at ways we can make sure they’re glad they came to us!
Linda Bruno has been developing and conducting training workshops for libraries for more than fifteen years. Her favorite thing to do is to help people become their best selves! That’s why she offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between.
If you can’t attend the live webinar, register anyway and you’ll receive a link to the webinar recording a few days after the event.
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This project was funded either under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services or the Library Cooperative Grant program. Florida’s LSTA and LCG programs are administered by the Department of State’s Division of Library and Information Services. For FY2024, 73% of the total costs for the PLAN Continuing Education program ($223,959) is supported by federal money and 27% of this program ($81,361) is supported by state money. The total budget of the project is $305,320.