Tension and Friction and Conflict – Oh My! with Linda Bruno
Tension. Friction. Conflict. Disagreements. Discord. Call it what you will, it’s still the bane of every working person’s existence. Let’s […]
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12 events found.
Professional Development
Events
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Rhodium Rules with Linda Bruno
We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using […]
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The Right Service at the Right Time with Vanessa Neblett and Josh Fox
The Right Service at the Right Time (www.rightservicefl.org) is Florida’s statewide web portal designed to connect the working poor, jobless, […]
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The Art of Saying No to Customers with Linda Bruno
Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they […]
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Making Your Habits Stick with Linda Bruno
I recently read an article from a group of psychologists that said it takes 18 to 254 days to create […]
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How Do We SERVE Our Customers? with Linda Bruno
There are thousands, maybe hundreds of thousands (!) of books, articles, workshops, and TED talks on serving customers. Technology is […]
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Finding Your Focus in a World of Distractions with Linda Bruno
If I asked you to list as many of your distractions as possible in 60 seconds, how many could you […]
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Emotional Intelligence During the Holidays
The holidays heighten emotions in both positive and negative ways. From joy to sadness, learn how to understand and navigate […]
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More than Your Voice: Practical Strategies for Speaking to Power
This webinar is offered exclusively to PLAN member libraries and their staff. What if speaking to power felt less like […]
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Techniques for Uncomfortable Conversations
This webinar is offered exclusively to PLAN member libraries and their staff. Through this workshop, we examine some important strategies […]
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Get Things Done: Set Yourself Up for Success
This webinar is offered exclusively to PLAN member libraries and their staff. Completing projects, tasks, and goals doesn’t have to […]
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Next Level Interviewing Skills
This webinar is exclusive to PLAN member libraries. Looking to get promoted or to take that next step in your […]
Please note: If you use assistive technology and the format of any material present within this training site interferes with your ability to access information, please email [email protected]. In your correspondence, please indicate the nature of your accessibility issue, the preferred format in which to receive the material, the online course title, and your contact information.
This project has been funded under the provisions of the Library Cooperative Grant program, which is administered by the Florida Department of State’s Division of Library and Information Services.